Gracie Owens
Kissimmee,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Creative problem solver with a great customer service presence. Observant personality to offer the best advice and recommendations to meet each customers needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Boathouse
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Utilized computer-based and mobile reservation software to aid over 200 costumers daily.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Barista
Walt Disney World Company
04.2023 - 01.2024
- Prepared a high-volume of orders in an efficient manner.
- Fulfilled cleaning tasks while following health, safety and sanitation guidelines to pass state inspections set by Walt Disney World and Starbucks.
- Collected payments from multiple methods and provided accurate change.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
Gift Shop Associate
Easley Baptist Hospital
01.2023 - 04.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers, answered questions and provided assistance in selecting appropriate gifts.
- Operated cash register with proficiency during high-volume shopping times.
- Crafted creative displays to show off multiple items throughout the shop.
Barista
Starbucks
07.2021 - 11.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created unique experiences with customers while maintaining a decent drive-thru time.
- Trained newer employees on the specific ways of our store.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Provided my leadership qualities to assist the manager/shift leader on the floor for smooth transitions among the different roles.
Barista
Ingles Supermarket
01.2021 - 05.2021
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Designed signs and displays to advertise store products or events.
Education
Associate of Arts -
Tri-County Technical College
Pendleton, SC05.2023
High School Diploma -
Pickens High School
Pickens, SC05.2021
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Complex Problem-Solving
- Conflict Resolution
Certification
- Photography Certification
- Scuba Diving Certification
- Hospitality/Food Handling Safety Certification
Timeline
Restaurant Hostess
The Boathouse
01.2024 - Current
Barista
Walt Disney World Company
04.2023 - 01.2024
Gift Shop Associate
Easley Baptist Hospital
01.2023 - 04.2023
Barista
Starbucks
07.2021 - 11.2022
Barista
Ingles Supermarket
01.2021 - 05.2021
Associate of Arts -
Tri-County Technical College
High School Diploma -
Pickens High School
- Photography Certification
- Scuba Diving Certification
- Hospitality/Food Handling Safety Certification
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