Gracie Pierce
Columbus
Summary
Dynamic Front Desk Coordinator with expertise in office management and a proven track record. Skilled in multi-line phone systems and time management, I excel at creating welcoming environments while maintaining client confidentiality. Recognized for training new staff and enhancing customer service standards to elevate client experiences.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
National Church Residences
01.2022 - Current
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct to appropriate area or tenant.
- Served as point of contact for clients and tenants, fulfilled requests, monitored security cameras and resolved conflicts if any would arise..
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Front Desk Monitor
Ayres Staffing
08.2018 - 01.2022
- Greeted guests at the front desk and ensured privacy by adhering strictly to established security protocols during the check-in process.
- Assisted in the training of new front desk staff members in company policies, procedures, and customer service standards.
- Maintained a clean, professional, and welcoming front desk area to create a positive first impression for guests.
Customer Service Receptionist
Gordon Mortgage
01.2012 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, ensuring client confidentiality at all times.
- Answered the central telephone system and directed calls accordingly.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or follow-ups.
Education
Associate of Applied Science - Social Work
Columbus State Community College
Columbus, OHSkills
- Office management expertise
- Clerical and Front office support
- Multi-line phone systems
- Time management
Timeline
Front Desk Coordinator
National Church Residences
01.2022 - Current
Front Desk Monitor
Ayres Staffing
08.2018 - 01.2022
Customer Service Receptionist
Gordon Mortgage
01.2012 - 12.2015
Associate of Applied Science - Social Work
Columbus State Community College
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