Gracie Rayborn
Server
Montgomery,AL
Summary
Efficient and patient with six years of customer service experience in all kinds of settings having consistent positive interactions with customers and cliental really anyone along the way! Being a dependable and motivated worker has resulted in employee of the month, taking over payroll, and bigger opportunities. Non-active TSA clearance and underwent fingerprinting & a background check to work past security. Passionate and lover of all things planes, friendly team player, and exceptional customer service skills. Most importantly dedicated to my dream of becoming a flight attendant while being the best I can with opportunities to grow and advance in the skies.
Overview
6
6
years of professional experience
Work History
Server
1905 Teddy's Bourbon Bar & Fox's Pizza
Prattville, AL
08.2023 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Social Media Manager
Wolf And Mercantile
Prattville, AL
01.2023 - 08.2023
- Designed and implemented social media strategies to align with business goals.
- Suggested and implemented new features to develop brand awareness.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Hosted Live sales & in person events.
- Professionally produced social media content & ideas to help grow our business.
- Took over payroll for our employee's and delivered it in a timely manner.
- Made personal relationships with my cliental & lasting friendships.
Barista
Tailwind Concessions At MGM Regional Airport
Montgomery, AL
05.2022 - 01.2023
- Due to this job being located past security in the airport, I went through an extensive background check & finger printing to be able to earn a badge.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- During my time here I earned employee of the month for September 2022.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Met so many different customers from across the world & made lasting relationships with my co-workers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Restocking & unloading trucks for our inventory.
Barista/Server
Vintage Cafe
Montgomery, AL
10.2021 - 04.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Bussed and reset tables to keep dining room and work areas clean.
- Operated a POS system & collected orders and payments.
- Served guests with a friendly & timely manner.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Made warm relationships with reoccurring customers
Server
Chappy's Deli
Montgomery, AL
12.2020 - 05.2021
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Noodles Cafe
Montgomery, AL
06.2020 - 12.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new servers on restaurant policies and procedures.
-
Cashier/Restaurant Waiter
Shane's Rib Shack
Montgomery, AL
03.2019 - 08.2019
- I started working here the second I turned 16, it was definitely my first real job.
- I welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with accurate levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers, took orders, and promptly running food.
- Kept server areas clean and stocked while working tables.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Barista/Cashier
The Coffee Bean
Montgomery, AL
06.2018 - 09.2018
- My 1st job ever! I started working here when I was 15.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Education
GED -
Montgomery Catholic Preparatory School
Montgomery, AL 05.2001 -
Skills
*Exceptional Customer Service
*Strong Work Ethic
*Team Leadership
*Problem solving
*Food Running
*Sales Expertise
*Social Media Ambassador
*POS Systems
*Opening and Closing Duties
*Order management
*Cash Register Operation
*Conversant in Spanish
*Coffee Expertise
*Menu Memorization
*Housekeeping
*Professional Appearance
*Salesmanship
*Payroll Processing
*Tableside Service
*Order Accuracy
*Babysitting/ Special needs care
*Guest Engagement
Timeline
Server
1905 Teddy's Bourbon Bar & Fox's Pizza
08.2023 - Current
Social Media Manager
Wolf And Mercantile
01.2023 - 08.2023
Barista
Tailwind Concessions At MGM Regional Airport
05.2022 - 01.2023
Barista/Server
Vintage Cafe
10.2021 - 04.2022
Server
Chappy's Deli
12.2020 - 05.2021
Server
Noodles Cafe
06.2020 - 12.2020
Cashier/Restaurant Waiter
Shane's Rib Shack
03.2019 - 08.2019
Barista/Cashier
The Coffee Bean
06.2018 - 09.2018
GED -
Montgomery Catholic Preparatory School
05.2001 -