Summary
Overview
Work History
Education
Skills
Timeline
Server

Gracie Riggan

Fernandina Beach,FL

Summary

Driven and dynamic, I excelled at Baxter’s Restaurant by enhancing customer satisfaction through exceptional service and strong multitasking abilities. My experience spans from food service to pet grooming and retail, showcasing my adaptability and problem-solving skills. A proven team player, I thrive in fast-paced environments, consistently delivering personalized guest experiences and maintaining high safety standards.

Overview

5
5
years of professional experience

Work History

Server

Baxter’s Restaurant
01.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Dog Grooming Assistant

Hot Paws Pet Resort
02.2020 - 05.2021
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
  • Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.

Retail Sales Associate

Amelia Surf Co
10.2019 - 02.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Restaurant Hostess

Sandbar Restaurant
01.2019 - 10.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Fernandina Beach High School/ Florida Virtual
Fernandina Beach
04.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • Memory retention
  • Menu Memorization
  • Team Player
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Reliable and Responsible

Timeline

Server

Baxter’s Restaurant
01.2023 - 07.2024

Dog Grooming Assistant

Hot Paws Pet Resort
02.2020 - 05.2021

Retail Sales Associate

Amelia Surf Co
10.2019 - 02.2020

Restaurant Hostess

Sandbar Restaurant
01.2019 - 10.2019

Fernandina Beach High School/ Florida Virtual

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Gracie Riggan