Gracie Robinson
Saginaw,MI
Summary
Dynamic Executive Administrative Assistant with a proven track record at ABA Connections of Central Michigan, excelling in Medicaid billing with 98% accuracy. Skilled in process improvement and client relations, I effectively managed onboarding and scheduling, enhancing operational efficiency and compliance. Proficient in Microsoft Excel and dedicated to delivering exceptional support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
ABA Connections of Central Michigan
Midland, MI
10.2024 - Current
- Processed Medicaid and private pay billing with 98% accuracy, ensuring timely reimbursement and compliance.
- Reviewed and validated session notes weekly, reducing claim rejections and billing errors.
- Coordinated onboarding for new employees, expediting credentialing and background checks.
- Created and maintained monthly client reports in Excel, streamlining authorization tracking.
- Managed dynamic scheduling for staff and clients, ensuring coverage and minimizing cancellations.
Direct Support Professional
Christian Home Services Inc.
Midland, MI
12.2022 - 07.2025
- Provided daily living support to clients, promoting independence and community integration.
- Assisted with personal care, meal preparation, and medication management, ensuring safety and well-being.
- Planned and facilitated recreational and social activities, enhancing quality of life.
- Tracked and reported client progress through detailed notes and system documentation.
Senior Living Management Intern
LCS
Lansing, MI
05.2024 - 08.2024
- Entered patient information into Salesforce and Point Click Care with accuracy.
- Organized employee files and resident contracts to support compliance with retention policies.
- Created flyers and mass communications to engage staff and residents.
- Supported recruitment by coordinating candidate calls and scheduling interviews.
Behavioral Health Technician
Game Changer Therapy Services
Saginaw, MI
07.2023 - 12.2023
- Implemented behavior intervention plans using evidence-based practices.
- Monitored client progress through data collection and analysis to inform treatment plans.
- Maintained detailed session records, ensuring compliance and progress tracking.
- Provided crisis intervention using de-escalation and redirection techniques.
Dining Room Manager
Independence Village
Midland, MI
11.2021 - 12.2022
- Supervised and scheduled 19 dining staff, improving team efficiency and service delivery.
- Trained staff on customer service, compliance, and safety standards, improving guest satisfaction.
- Resolved customer complaints quickly to maintain high service standards.
- Created training guides and resolved staffing issues through education and coaching.
- Completed monthly resident and guest meal billing using Excel, ensuring accuracy.
Assistant Dining Room Manager
Independence Village
Midland, MI
05.2021 - 11.2021
- Assisted in training and developing new staff members, ensuring consistency in service.
- Supported floor operations, balancing staffing needs and customer satisfaction.
Server
Independence Village
Midland, MI
11.2019 - 05.2021
- Delivered food orders promptly while ensuring compliance with health and safety standards.
- Communicated effectively with kitchen staff to meet guest dietary needs.
- Provided high-quality customer service and resolved guest inquiries professionally.
Education
Bachelor of Business Administration - Management, Minor Marketing
Northwood University
Midland, MI12-2025
Associate of General Studies -
Delta Community College
Saginaw, MI12.2024
Associate of Business Studies -
Delta Community College
Saginaw, MI12.2024
Skills
- Medicaid & Private Pay Billing
- Scheduling & Calendar Management
- Data Entry & Reporting
- HIPAA Compliance
- Onboarding & Training
- Process Improvement
- Client Relations
- Documentation Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Salesforce
- Point Click Care
- C3Linc
Websites
Certification
Certified Digital Marketing Associate, Digital Marketing Institute, 05/01/25, 144677023
Timeline
Executive Administrative Assistant
ABA Connections of Central Michigan
10.2024 - Current
Senior Living Management Intern
LCS
05.2024 - 08.2024
Behavioral Health Technician
Game Changer Therapy Services
07.2023 - 12.2023
Direct Support Professional
Christian Home Services Inc.
12.2022 - 07.2025
Dining Room Manager
Independence Village
11.2021 - 12.2022
Assistant Dining Room Manager
Independence Village
05.2021 - 11.2021
Server
Independence Village
11.2019 - 05.2021
Bachelor of Business Administration - Management, Minor Marketing
Northwood University
Associate of General Studies -
Delta Community College
Associate of Business Studies -
Delta Community College