Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gracie Roe

Oklahoma City,OK

Summary

Hardworking and passionate job seeker eager to secure a full-time position that offers professional challenges that allow me to utilize people skills, excellent time management, and critical thinking skills. I am motivated to learn, grow, and excel.

Overview

4
4
years of professional experience

Work History

Small Embroidery Business Owner

Roeworks
06.2023 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Operated computerized embroidery machine to complete work to order specification.
  • Delivered precise embroidery designs by accurately digitizing custom artwork and creating corresponding stitch files.
  • Assisted customers in selecting the right materials and designs for their embroidery project needs.
  • Mastered various sewing skills such as serging, embroidery, and specialty stitches for versatile project capabilities.
  • Provided excellent customer service by answering inquiries about order status, pricing, and embroidery options available for customization purposes.

Scheduling and Insurance Coordinator

Midwest Smiles
05.2023 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Recruiter

Insight Global
01.2023 - 03.2023
  • Assisted in campus recruitment at the University of Oklahoma job fair
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Advertised job opportunities on social media platforms and job boards.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Leveraged LinkedIn Recruiter tool effectively, broadening network connections and identifying passive candidates.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Awards: Allstar Training Award in Atlanta Georgia

HR and Office Manager

Next Level Nutrition
11.2021 - 12.2022
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

HR Intern

Employer Advocates, LLC
06.2020 - 10.2021
  • Collaborated with the team to coordinate company HR events and SHRM conferences
  • Interacted with and educated employers on benefit solutions at SHRM conferences
  • Drafted technical documents, social media posts and internal memoranda
  • Worked alongside the leadership team to perform research and development of new management training strategies
  • Assisted human resources and recruiting teams by scheduling on-site interviews
  • Maintained relationships with personnel using strong collaboration and teamwork skills
  • Created and updated tracking spreadsheets using MS Excel
  • Developed strong written and verbal communication skills.
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
  • Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
  • .
  • Created and updated tracking spreadsheets using MS Excel.
  • Worked with HR team to coordinate company events.

Education

Bachelor of Science - Business

Rogers State University
Claremore, OK
05.2022

Associate of Arts -

Eastern Oklahoma State College
Wilburton, OK
05.2020

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Team Collaboration and Leadership
  • Problem-Solving
  • Strong Work Ethic
  • Data Entry
  • Verbal and written communication
  • Office Management
  • Adaptive Learning
  • Computer Skills

Affiliations

  • Society of Human Resources Management (SHRM)
  • Southwest Benefits Association (SWBA)

Timeline

Small Embroidery Business Owner

Roeworks
06.2023 - Current

Scheduling and Insurance Coordinator

Midwest Smiles
05.2023 - Current

Recruiter

Insight Global
01.2023 - 03.2023

HR and Office Manager

Next Level Nutrition
11.2021 - 12.2022

HR Intern

Employer Advocates, LLC
06.2020 - 10.2021

Bachelor of Science - Business

Rogers State University

Associate of Arts -

Eastern Oklahoma State College

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Gracie Roe