Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Ruiz

Round Lake,IL

Summary

Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Admissions Ambassador

Augustana College
11.2022 - Current
  • Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
  • Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
  • Assisted in the evaluation of applicant credentials, utilizing critical thinking skills to make informed recommendations on admission decisions.
  • Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience.

Camp Counselor

Banner Day Camp
05.2022 - Current
  • Worked with children of varying ages, interests, skills, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through a variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Evaluated campers' progress and provided feedback to parents.

Server

Jameson's Charhouse
06.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

The Broken Oar Restaurant
05.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Bachelor of Science - Psychology

Augustana College
Rock Island, IL
05.2026

High School Diploma -

Grant Community High School
Fox Lake, IL
05.2022

Skills

  • Leadership Qualities
  • Written and verbal communication
  • Professional relationship creation
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Allergy Awareness
  • Tableside Etiquette
  • Drink Orders

Timeline

Server

Jameson's Charhouse
06.2023 - 09.2023

Admissions Ambassador

Augustana College
11.2022 - Current

Camp Counselor

Banner Day Camp
05.2022 - Current

Server

The Broken Oar Restaurant
05.2022 - 08.2022

Bachelor of Science - Psychology

Augustana College

High School Diploma -

Grant Community High School

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Gracie Ruiz