Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Sells

Ocala

Summary

Proven team collaborator and adept in customer service, I significantly enhanced client satisfaction at McDonald’s through efficient service and quality assurance. Skilled in cleaning and sanitizing, my role at Barbershop ensured top-notch hygiene and environment upkeep. Demonstrated reliability and problem-solving abilities across roles, driving operational excellence and fostering customer loyalty.

Overview

4
4
years of professional experience

Work History

Cleaner

Barbershop
01.2024 - Current
  • Communicated with staff to address specific cleaning needs and concerns.
  • Ensured hygiene by regularly cleaning and restocking restroom supplies.
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Empty trash bins regularly to prevent overflow and unpleasant odors.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Key Holder

Cricket Wirless
08.2023 - 12.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Crew Member

Mcdonald’s
01.2023 - 08.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Food / Ride

James Gang Amusement
08.2022 - 12.2022

-Maintained high-quality standards for all served fair food.

-cleaning stocking , & running a cash register

Crew Member

Burger King
04.2021 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

GED -

Livingston Academy
Livingston, TN

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Restroom sanitation
  • Attention to detail
  • Chemical handling
  • Steam cleaning

Timeline

Cleaner

Barbershop
01.2024 - Current

Key Holder

Cricket Wirless
08.2023 - 12.2023

Crew Member

Mcdonald’s
01.2023 - 08.2023

Food / Ride

James Gang Amusement
08.2022 - 12.2022

Crew Member

Burger King
04.2021 - 07.2022

GED -

Livingston Academy
Gracie Sells