Summary
Overview
Work History
Skills
Education
Timeline
Generic

Gracie Shirey

Dover,PA

Summary

Qualified in customer service, money handling and food safety. Pays attention to customers' preferences, learns regulars and expertly upsells food and beverage items. Positive, upbeat and professional attitude toward workers, managers and guests. Dedicated to customer loyalty and delivering exceptional service in every encounter. Talent for calmly managing fast-paced, high-volume work with continuous demands.

Overview

9
9
years of professional experience

Work History

Dairy Queen Employee

Dairy Queen Grill & Chill
York, PA
06.2021 - Current
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Moved and stocked food products weighing up to [Number] pounds.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Examined trays to check contents for required items and complete orders.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Equine Caretaker

Shady Dell Stables
Thomasville, PA
03.2017 - Current
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Followed specific food and water schedules for different animal species.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

  • Managed facility laundry, cleaning and restocking.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Observed animal details such as size, condition, behavior and eating habits and documented data with [Software].
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Monitored animals for behavioral problems and signs of health issues.

Skills

  • Attention to Detail
  • Special Orders and Dietary Restrictions
  • Stocking and Replenishment
  • Employee Training and Supervision
  • Cleaning and Sanitizing
  • Collaboration and Teamwork
  • Daily Food Preparation
  • Food Packaging and Labeling
  • Workstation Setup and Breakdown
  • Managing Orders and Deliveries
  • Adaptability and Flexibility
  • Verbal and Written Communication
  • Time Management and Prioritization
  • Ingredient and Food Preparation
  • Cash Drawer Operations
  • Stocking and Replenishing
  • Multitasking and Organization
  • Food and Beverage Service
  • Customer Service
  • Teamwork and Collaboration
  • Serving and Bussing
  • Cash Handling
  • Seating and Table Management
  • Drive Thru Operations
  • Health and Safety Compliance
  • Food Running
  • Team Player
  • Waste Management
  • Problem Solving
  • Special Dietary Needs
  • DoorDash and UberEats
  • Quality Control
  • Opening and Closing Procedures
  • Setup and Breakdown Procedures

Education

High School Diploma -

Dover Area High School
Dover, PA
05.2022

Timeline

Dairy Queen Employee

Dairy Queen Grill & Chill
06.2021 - Current

Equine Caretaker

Shady Dell Stables
03.2017 - Current

High School Diploma -

Dover Area High School

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Gracie Shirey