Gracie Smith

Oversaw operations during large-scale events with headcounts spanning from small parties to expansive crowds.

Provided excellent wait service to ensure customer satisfaction.

Skilled in bartending.

Enhanced customer experience at the golf course halfway house.

• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

Provided excellent service both inside and outside establishment.

• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.