Gracie Staples
Happy Valley,OR
Summary
A results-driven Ecommerce Project Manager with a proven ability to lead complex initiatives, streamline operations, and foster collaboration across teams. Known as a positive solutions-oriented go-getter, I excel at taking initiative, learning quickly, and turning challenges into opportunities. My passion for innovation and contributing to company growth ensures I deliver impactful results for both the business and their consumers.
Overview
7
7
years of professional experience
Work History
Website Operations Manager
Columbia Sportswear Company
Portland, OR
08.2022 - Current
- Serve as Chief of Staff for Site Operations, partnering with internal and external stakeholders to oversee day-to-day operations, manage cross-functional initiatives, and ensure the smooth execution of projects.
- Lead product launches (including high-profile collaborations like Star Wars and Disney), and social commerce initiatives, driving successful delivery and alignment with business and consumer needs.
- Monitor and optimize site performance, including inventory arrivals, fulfillment, carrier status, gift card operations, and consumer satisfaction, while addressing emerging issues and operational challenges.
- Collaborate with cross-functional teams to improve consumer experience, streamline returns processing, and meet sales goals, while ensuring compliance with legal, consumer protection, and fraud mitigation best practices.
- Evaluate and onboard third-party solutions and technology enhancements, working with teams to troubleshoot issues, propose site improvements, and drive continuous innovation.
Sr. Account Health Manager
Netrush
Vancouver, WA
10.2021 - 08.2022
- Manage product compliance and listing health teams across Amazon, Walmart, and Target, ensuring products maintain or exceed KPIs for listing health, content strategy, and product setup, contributing to year-over-year growth.
- Collaborate with internal and external partners to create client materials, maintain account health, educate stakeholders, and align brand plans with partner and Netrush objectives.
- Serve as primary contact for Amazon communication. Managing relationships with Amazon SAS Core teams and Senior Account Management.
- Lead the evaluation of new partnerships as the point of contact for sales leads in account assessments.
- Improve financial performance by forecasting and analyzing results, monitoring variances, and providing insight for future strategies.
Associate Website Merchandiser
Harry & David
Medford, OR
09.2017 - 04.2019
- Continuous website maintenance to ensure accuracy across all brands (Harry & David, Wolferman's, and Stock Yards), including site content, images, copy, overlays, attributes, meta-data, navigational errors, and setting up product SKUs.
- Collaborate with the Website Promotional Specialist in the planning, executing, and management of website promotions.
- Assist in daily and seasonal post-mortem analyses.
- Brainstorm ideas to benefit the site, to provide an effortless customer experience, based on benchmark metrics and competitor activity.
- Optimize the site search engine for top-searched keywords and phrases to inform product merchants of search trends and behavior.
- Monitor and collect data for insights, and provide product merchants with suggestions for product development.
- Manage 18 yearly online catalogs.
- Collaborate heavily with IT, Merchandising, Creative Services, UX, and other internal stakeholders within the organization.
Education
Bachelor of Science - New Media Communications
Oregon State University
Corvallis, OR06-2016
Skills
- Data Analysis & Reporting
- Project Management
- Ecommerce Operations
- Leadership & Team Management
- Strategic Planning & Problem Solving
- Communication & Relationship Building
Timeline
Website Operations Manager
Columbia Sportswear Company
08.2022 - Current
Sr. Account Health Manager
Netrush
10.2021 - 08.2022
Associate Website Merchandiser
Harry & David
09.2017 - 04.2019
Bachelor of Science - New Media Communications
Oregon State University
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