Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gracie Thayer

St Paul Park,MN

Summary

Banking professional with track record of driving operational success and customer-centric initiatives. Known for collaborative approach and consistent achievement of business goals. Reliable in adapting to evolving banking needs, with proficiency in financial management and team development.

Overview

8
8
years of professional experience

Work History

Banking Center Manager

Old National Bank
06.2024 - Current
  • Supports daily banking operations to enhance customer service and satisfaction.
  • Assists in managing branch staff, fostering a collaborative team environment.
  • Enforces compliance regulations and procedures to ensure adherence in daily activities.
  • Fosters strong relationships with customers to identify their financial needs and recommend suitable products or services accordingly.

Area Supervisor

PM Holdings LLC/Papa Murphy's
03.2023 - 06.2024
  • Supervised daily operations at 8 Papa Murphy's locations to ensure compliance with food safety regulations and standards.
  • Analyzed financial reports from each unit to identify areas for improvement or cost reduction opportunities including food costs, labor cost management and upselling
  • Evaluated workflow inefficiencies, recommending process improvements for enhanced productivity.
  • Conducted regular performance evaluations, providing feedback to support staff development.


Multi-Unit Manager

PM Holdings LLC/Papa Muprhy's
02.2022 - 03.2023
  • Developed strong teams within 5 Papa Murphy's locations through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Upheld responsibilities of General Manager in 1/5 overseen locations

General Manager

Papa Murphy's
02.2019 - 02.2022
  • Oversaw a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Assistant Manager

Papa Murphy's
05.2018 - 02.2019
  • Supervised daily operations to ensure efficient service and high customer satisfaction.
  • Trained and mentored staff on best practices in food safety and customer engagement.
  • Implemented inventory management systems to optimize stock levels and reduce waste.


Shift Leader

Papa Murphy's
08.2017 - 05.2018
  • Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
  • Managed inventory control, ensuring accuracy in stock levels and minimizing waste.
  • Analyzed shift performance metrics, identifying trends to drive operational efficiency improvements.

Education

High School Diploma -

Park High School
Cottage Grove, MN

Certificate -

ServSafe

Skills

  • Sales leadership
  • Client Relationship management
  • Community Relationship management
  • Goal setting

Timeline

Banking Center Manager

Old National Bank
06.2024 - Current

Area Supervisor

PM Holdings LLC/Papa Murphy's
03.2023 - 06.2024

Multi-Unit Manager

PM Holdings LLC/Papa Muprhy's
02.2022 - 03.2023

General Manager

Papa Murphy's
02.2019 - 02.2022

Assistant Manager

Papa Murphy's
05.2018 - 02.2019

Shift Leader

Papa Murphy's
08.2017 - 05.2018

High School Diploma -

Park High School

Certificate -

ServSafe

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Gracie Thayer