Summary
Overview
Work History
Education
Skills
Education and Training
Accomplishments
Timeline
Generic

Gracie Walters

Vienna,WV

Summary

Dynamic team leader with a proven track record at Panera Bread, excelling in employee training and conflict resolution. Recognized for enhancing service excellence and maintaining food safety standards. Adept at fostering collaboration and motivating teams to achieve objectives, ensuring a positive customer experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Team Leader

Panera Bread
Vienna, WV
04.2024 - Current
  • Coordinated tasks among team members to ensure timely completion.
  • Trained new employees on company policies and procedures effectively.
  • Managed daily operations to maintain workflow efficiency and productivity.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Facilitated communication between departments to promote collaboration and support.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Cafe Associate

Sam's Wholesale Club
Vienna, WV
01.2024 - 04.2025
  • Prepared and served beverages and food to customers efficiently.
  • Maintained cleanliness and organization of café workspace and equipment.
  • Operated cash register and processed customer transactions accurately.
  • Restocked food, utensils and supplies throughout each shift.

Store Associate

T.J. Maxx
Vienna, WV
09.2023 - 01.2024
  • Assisted customers with product selection and inquiries.
  • Maintained cleanliness and organization in store areas.
  • Provided cash register operations and handled customer payments.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Restaurant Team Member

Panera Bread
Chambersburg, PA
09.2021 - 05.2022
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned counters and common areas to minimize spread of germs.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collected money, made change and counted out register at end of shift.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Refreshed inventory supplies for drink and napkin stations.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Commonwealth Charter Academy
Harrisburg, PA
06.2023

Skills

  • Supply restocking
  • Team building
  • Employee training
  • Service excellence
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem solving
  • People management
  • Daily activity oversight
  • Verbal and written communication
  • Customer interaction
  • Food safety procedures
  • Cleaning and sanitizing
  • Order accuracy
  • Professional demeanor
  • Cash handling
  • Menu memorization
  • Service prioritization

Education and Training

other

Accomplishments

  • I began my employment at Panera as a Cafe Associate and was promoted to Team Lead after 6 months.

Timeline

Team Leader

Panera Bread
04.2024 - Current

Cafe Associate

Sam's Wholesale Club
01.2024 - 04.2025

Store Associate

T.J. Maxx
09.2023 - 01.2024

Restaurant Team Member

Panera Bread
09.2021 - 05.2022

High School Diploma -

Commonwealth Charter Academy

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