Gracie Welch
Essex,VT
Summary
Past Correctional Officer, now a program counselor at Shelburne Community School. Strong behavioral health background through experience, advanced communication training, and surveying and supervising a group of up to 35-40 at a time. Passion for engaging children in creative activities and allowing a safe outlet for them to participate in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counselor
Part 2
12.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of program activities.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Assisted in preparing meals and snacks to provide nutritional needs to students
- Supervised program activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between students by listening to complaints and finding appropriate solutions.
- Collaborated with other program staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Correctional Officer
Marble Valley Regional Correctional Facility
02.2023 - 08.2023
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Barista Trainer
Dunkin' Donuts
07.2021 - 02.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
Price Chopper
10.2018 - 03.2019
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Essex High School
Essex Junction, VT06.2020
Skills
- Suicide Prevention Training
- Active Listening
- Learning Strategies
- Observation
- First Aid and CPR Certified
- Judgment and Decision-Making
- File and Record Maintenance
- Safety and Security
- Time Management
- Critical Thinking
- Defensive Tactics
- Behavior Monitoring
- Crisis Intervention
- Strong Public Speaker
- Child Supervision
- Fitness Instruction
- Activity Scheduling
- Group Leadership
- Relationship Building
- Program Instruction
- Interpersonal and Written Communication
- Effective Communication
- Creative Mindset
- Positive Engagement
- Life Skills Development
- Behavioral Assessment
- Program and Activity Planning
- Problem Resolution
Certification
- CPR/First Aid Training - December 2023
- Suicide Prevention- March 2023
Timeline
Counselor
Part 2
12.2023 - Current
Correctional Officer
Marble Valley Regional Correctional Facility
02.2023 - 08.2023
Barista Trainer
Dunkin' Donuts
07.2021 - 02.2023
Cashier
Price Chopper
10.2018 - 03.2019
High School Diploma -
Essex High School
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