Gracie Westlake
Summary
Professional in a Correctional Facility, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for my collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Experienced with maintaining security and control within correctional facilities. Utilizing conflict resolution and de-escalation techniques to manage Offender behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Missouri Department Of Corrections
04.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of Offenders to identify and confiscate contraband and other prohibited items.
- Maintained Offender safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching Offenders, cells, and common areas.
- Escorted Offenders to and from cells, court, hospitals, segregation and medical appointments.
- Use different types of restraints
- Conducted routine and emergency head/ name and number counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and Offenders.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about Offender activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and Offenders.
Government Sales Manager
Aramark
04.2023 - 01.2024
- Stay knowledgeable of the Government market, trends, and funding procedures.
- Booked Conferences for up to 1,000 people and over 3,000 room nights within a span of one conference.
- Keep and build strong relationships with all Government Clients
- Solicit new Government Clients/business through different prospecting strategies for a full service Conference Center & Hotel, with 75,000 sq ft of meeting space and 940 guest rooms
- Solicited and contracted over $400,000 in revenue for a one week period
- Stay within government and company guidelines when contacting and sending proposals
- Prepare and execute different Government Contacts
- Stay organized by utilizing multiple excel sheets to keep up to date with group status’s, email/client relations, and prospects
- Meet revenue goals by strategically upselling different aspects of conferences
- Make sure myself and the team is imputing the proper information into Delphi
- Provide detailed cost estimate sheets for all clients
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
- Assisted in the creation of sales procedures.
Sales Manager
Delta Hotels by Marriott Midwest City at the Reed Conference Center
01.2023 - 04.2023
- Increased revenue from $40,000 to $120,000 in two weeks by upselling and closing customer sales by focusing product benefits on client needs.
- Serviced existing accounts on a regular basis to maximize revenue.
- Oversaw all aspects of the sales plan, including implementing Sales procedures and developing a Sales strategy for the department resulting in proactive, and beneficial sales efforts
- Developed and trained the Sales team
- Worked to expand my network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
- Networked at events and over the phone to increase business profits and revenues.
- Ensured all BEO’s were executed perfectly for the Banquet team to properly prepare for the conventions
- Coordinated large association conventions with state officials
- Coordinated group business in multiple market segments.
Director of Sales and Marketing
Hyatt Place Evansville / Downtown
10.2022 - 01.2023
- Prospecting more business to meet the hotels budget goals
- Relationship building with clients
- Client Retention
- Revenue strategy and management
- Creativity organizing party’s and events
- Contract building and management
- Ran promotions on social media, via email, and through other means of communication
- Schedule appointments with potential and current customers to promote new products and services.
- Serviced existing accounts on a regular basis to maximize revenue.
- Took charge of client correspondence and kept track of all tracking and communications.
- Made cold calls and followed up with leads to secure new revenue.
- Increased sales and increased numbers by managing the entire lifecycle, from networking to account servicing.
Assistant General Manager
Hampton Inn Macomb
01.2022 - 03.2022
- Was responsible for handling cash and preparing deposits.
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
- Ensuring that employees adhere to the company's policies, procedures, and strategies
- Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues.
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
- Implemented full-scale business strategies that resulted in higher customer satisfaction and improved operational efficiency.
- Implemented Sales strategies and started developing new relationships with clients
General Manager
Best Western Macomb Inn
07.2020 - 01.2022
- As a General Manager I was responsible for all operations of the hotel
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Created effective business plans to ensure that strategic decisions were in line with long-term goals.
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Was in charge of weekly payroll management and submission.
- Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
- Serviced existing accounts on a regular basis to maximize revenue.
- Exceeded sales goals by 20% to increase revenue and facilitate the sale of our hotel rooms
- Made cold calls and followed up with leads to secure new revenue.
- Worked to expand my network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Offender supervision
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Offender monitoring
- Self-defense tactics
- Safety and security enforcement
- Observation
- Search and seizure procedures
- Self-defense techniques
- Contraband seizure
- Stress tolerance
- Weapons training
- Crisis management
- Organization
- Revenue management
- Project organization
- Marketing understanding
- MS Office
- Customer relations
- Strategic planning
- Market research
- Revenue generation
- Contracts
- Relationship development
- Team management
- Process improvement
- Budgets
- Communications
- Account servicing
- Event management and planning
- Sales strategy development
- Training and development
- Negotiations
- Lead prospecting
- Government Sales Process
- Government Contracts
Accomplishments
Got accepted on CERT for the BCC team
Timeline
Correctional Officer
Missouri Department Of Corrections
04.2024 - Current
Government Sales Manager
Aramark
04.2023 - 01.2024
Sales Manager
Delta Hotels by Marriott Midwest City at the Reed Conference Center
01.2023 - 04.2023
Director of Sales and Marketing
Hyatt Place Evansville / Downtown
10.2022 - 01.2023
Assistant General Manager
Hampton Inn Macomb
01.2022 - 03.2022
General Manager
Best Western Macomb Inn
07.2020 - 01.2022
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