Summary
Overview
Work History
Education
Skills
Timeline
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Gracie Wilson

Summary

Account Manager: Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Babysitter: Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to many children while preparing meals and managing personal, medical and educational activities for each child.

Dog sitter: Caring Pet Sitter brings experience in medication administration and basic animal care. Attentive and detail-oriented with passion for helping pet owners feel confident and at ease about pets' welfare while away.

Overview

3
3
years of professional experience

Work History

Private Dog Sitter

Self Employed
06.2022 - Current
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
  • Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
  • Conducted thorough pre-sitting consultations with new clients to establish trust and gather important information about the pet''s unique requirements.
  • Maintained cleanliness within clients'' homes during sitting periods, ensuring a tidy living space upon their return.
  • Developed strong relationships with clients by offering consistent communication regarding their pets'' well-being during sitting periods.

Babysitter

Self Employed
07.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Assisted children with homework assignments and special projects across different subjects.
  • Guided school homework and read bedtime stories to support development.

Account Manger

Cypress Creek Lawn Maintenance
04.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Built relationships with customers and community to promote long term business growth.

Education

No Degree -

Bunn High School
Bunn, NC
06.2024

Skills

  • Communication
  • Honesty and Trustworthy
  • Positive Attitude
  • Time Management
  • Strategic Planning
  • Customer Relationship Management
  • Schedule Preparation
  • Strong Work Ethic
  • Reliability

Timeline

Private Dog Sitter

Self Employed
06.2022 - Current

Account Manger

Cypress Creek Lawn Maintenance
04.2022 - Current

Babysitter

Self Employed
07.2021 - Current

No Degree -

Bunn High School

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Gracie Wilson