Gracie Wooten
Summary
Dynamic professional with extensive experience as a Certified Trainer at Chick-fil-A, specializing in performance assessment and coaching techniques. Proven track record in enhancing trainee performance through interactive learning and hands-on activities, fostering group dynamics, and supporting staff development. Committed to driving operational excellence and empowering team members for success.
Overview
4
4
years of professional experience
Work History
Certified Trainer
Chick-fil-A
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Assistant Manager of Operations
Rue 21
02.2021 - 08.2023
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
Business Management
West Virginia University Institute of Technology
Beckley, WV05.2025
Skills
- Performance assessment
- Coaching techniques
- Training needs analysis
- Improvement plans
- Group dynamics
- Interactive learning
Timeline
Certified Trainer
Chick-fil-A
08.2023 - Current
Assistant Manager of Operations
Rue 21
02.2021 - 08.2023
Business Management
West Virginia University Institute of Technology
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