Gracie Zozaya

Ensure outstanding customer service experience for all guests. Complete assigned tasks and responsibilities in a timely and effective manner. Responsible for processing transactions and collecting payments. Maintain cleanliness in the dining room and provide excellent service to guests.

Manage workflow tasks, drive process improvements, provide mentorship, ensure exceptional client services and utilize data analysis tools. Meet SLA’s ( Service Level Agreement) and track team progress. Make Outbound calls to tax offices regarding delinquencies and exemptions. Provide coverage for other duties as needed.

Cross-trained in the Tax sale department.

Maximize customer satisfaction while processing transactions. Address customers’ needs while quickly moving them through the check-out process. Maintain cleanliness and order of checkout areas on a consistent basis. Supported opening and closing of the store when asked upon by the manager