Gracie Ann Lamb
Palm Coast,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Full-Time Nanny
Erin Noack
01.2021 - Current
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Server
Funky Pelican Restaurant
09.2023 - 09.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
QA Lead, To-Go, Hostess, Server
Chilli's Grill & Bar
10.2019 - 06.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Sales Associate
Abercrombie & Fitch
07.2018 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Hostess, Server
Bistro 424
05.2017 - 07.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Science - Pediatrics
Daytona State College
Daytona Beach, FL06.2025
Associate of Arts - Law
University of North Florida
Jacksonville, FL06.2024
High School Diploma -
Spruce Creek High School
Port Orange, FL06.2020
Skills
- Safe Food Handling
- Guest Engagement
- Supply Restocking
- High-volume dining
- Point of sale operation
- Service prioritization
- Guest Relations Management
- Money Handling
- Customer Service
- Retail Sales
Timeline
Server
Funky Pelican Restaurant
09.2023 - 09.2024
Full-Time Nanny
Erin Noack
01.2021 - Current
QA Lead, To-Go, Hostess, Server
Chilli's Grill & Bar
10.2019 - 06.2022
Sales Associate
Abercrombie & Fitch
07.2018 - 10.2021
Hostess, Server
Bistro 424
05.2017 - 07.2019
Associate of Science - Pediatrics
Daytona State College
Associate of Arts - Law
University of North Florida
High School Diploma -
Spruce Creek High School
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