Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Graciel Contreras

Harlingen,Texas

Summary

Dedicated IT Consultant offering 25+ years of experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency.

Overview

25
25
years of professional experience

Work History

Sr. Customer Technology Consultant

Fedex Services
01.2001 - Current
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Consulted with executives and collaborated with senior management on strategic planning.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Monitored and diagnosed server and data center problems and design and implementation of new data center technologies.
  • Provided solutions aligned with Fedex Software architecture and business needs.
  • Consulted with customers to identify, recommend, develop and implement cost-effective Fedex technology solutions.
  • Service and maintain Fedex hardware and software to provide customer the best experience.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Executed technology implementation projects with minimal downtimes and business disruptions.

Pc Technician

Comms People
05.2000 - 01.2001
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Consulted with executives and collaborated with senior management on strategic planning.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Monitored and diagnosed server and data center problems and design and implementation of new data center technologies.
  • Provided solutions aligned with Fedex Software architecture and business needs.
  • Consulted with customers to identify, recommend, develop and implement cost-effective Fedex technology solutions.
  • Service and maintain Fedex hardware and software to provide customer the best experience.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Executed technology implementation projects with minimal downtimes and business disruptions.

PC Technician II

Sears Home Services
04.2000 - 05.2000
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Computer Technician

ChipSmart Computer Outlet
02.1999 - 04.2000
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Build new computer for customers.

Driver

Gary Job Corps Center
05.1998 - 10.1999
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Front Desk Receptionist

Ramada Ltd
10.1998 - 01.1999
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

GED -

Gary Job Cops Center
San Marcos, TX
10.1999

Associate of Science - Computer Science And Programming

Colegio Nacional De Educacion Profesional
Matamoros, Tamps MX
07.1998

Skills

  • Business Planning
  • Consultative Sales Techniques
  • Enterprise Technology
  • Reading Comprehension
  • Solution Development
  • Technology Migrations
  • Technology Implementation
  • Client Relationship Management
  • Digital Technology
  • Customer Service and Assistance
  • Database Design
  • Technology Planning
  • Maintenance Organization and Development
  • System Installation Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sr. Customer Technology Consultant

Fedex Services
01.2001 - Current

Pc Technician

Comms People
05.2000 - 01.2001

PC Technician II

Sears Home Services
04.2000 - 05.2000

Computer Technician

ChipSmart Computer Outlet
02.1999 - 04.2000

Front Desk Receptionist

Ramada Ltd
10.1998 - 01.1999

Driver

Gary Job Corps Center
05.1998 - 10.1999

GED -

Gary Job Cops Center

Associate of Science - Computer Science And Programming

Colegio Nacional De Educacion Profesional

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Graciel Contreras