Graciela A. Ocampo
Homestead,FL
Summary
A motivated and dedicated professional with a proven ability to thrive in dynamic environments. Skilled in customer service, problem-solving, and multitasking, with extensive experience in emergency dispatch, banking, and accounting. A team player with the ability to work independently and consistently deliver results. Committed to excellence and continuous learning.
Overview
2025
2025
years of professional experience
Work History
911 Dispatcher
Village of Pinecrest
01.2009 - Current
- Respond to and triage 911 emergency calls with professionalism and accuracy
- Handle non-emergency calls to assist and direct the public appropriately
- Collaborate with first responders to ensure swift and effective resolution of incidents
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Personal Banker
Community Bank
02.2009 - 08.2009
- Provided personalized financial services to customers daily
- Processed transactions, resolved account discrepancies, and enhanced customer satisfaction
Accounting Clerk
Spitzer Dodge
01.2007 - 01.2009
- Managed accounts payable and receivable processes, ensuring timely and accurate reporting
- Performed receptionist duties, fostering a professional and welcoming environment
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables .
Bookkeeper
Winn-Dixie
01.1999 - 01.2007
- Oversaw large cash transactions, reconciled accounts, and prepared financial reports
- Delivered exceptional customer service, maintaining high levels of satisfaction
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Inspected account books and recorded transactions.
Pharmacy Technician
Winn-Dixie
- Answered phone inquiries and assisted with prescription refills and customer needs
- Organized and maintained pharmacy files efficiently
Teller
Bank of America
- Handled drive-thru and in-branch transactions, including withdrawals, deposits, and transfers
- Maintained high standards of accuracy when handling significant amounts of cash
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL05-2004
GED -
Miami Dade Community College
Homestead, FL08.2018
Associate of Science - Radiologic Technology
Keiser University
Miami, FL07.2026
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Personal Banker
Community Bank
02.2009 - 08.2009
911 Dispatcher
Village of Pinecrest
01.2009 - Current
Accounting Clerk
Spitzer Dodge
01.2007 - 01.2009
Bookkeeper
Winn-Dixie
01.1999 - 01.2007
Pharmacy Technician
Winn-Dixie
Teller
Bank of America
High School Diploma -
Homestead Senior High School
GED -
Miami Dade Community College
Associate of Science - Radiologic Technology
Keiser University
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