Graciela A. Ocampo
Baptist Hospital of Miami
Homestead,FL
2
Languages
28
years of professional experience
A motivated and dedicated professional with a proven ability to thrive in dynamic environments. Skilled in customer service, problem-solving, and multitasking, with extensive experience in emergency dispatch, banking, and accounting. A team player with the ability to work independently and consistently deliver results. Committed to excellence and continuous learning.
Work History
Imaging Tech Assistant
1 Year- Assist imaging technologists with daily patient care and exams.
- Help patients of all ages feel comfortable and safe.
- Transport inpatient patients back to their hospital rooms after their exams.
- Assist technologists with lifting and positioning patients when needed.
911 Dispatcher
16 Years 5 Months- Respond to and triage 911 emergency calls with professionalism and accuracy
- Handle non-emergency calls to assist and direct the public appropriately
- Collaborate with first responders to ensure swift and effective resolution of incidents
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Personal Banker
6 Months- Provided personalized financial services to customers daily
- Processed transactions, resolved account discrepancies, and enhanced customer satisfaction
Accounting Clerk
2 Years- Managed accounts payable and receivable processes, ensuring timely and accurate reporting
- Performed receptionist duties, fostering a professional and welcoming environment
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables .
Bookkeeper
8 Years- Oversaw large cash transactions, reconciled accounts, and prepared financial reports
- Delivered exceptional customer service, maintaining high levels of satisfaction
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Inspected account books and recorded transactions.
Teller
1 Year- Handled drive-thru and in-branch transactions, including withdrawals, deposits, and transfers
- Maintained high standards of accuracy when handling significant amounts of cash
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Associate of Science - Radiologic Technology
GED
High School Diploma
Skills
Relationship building
Branch operations
Customer service
Customer satisfaction
CPR certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Imaging Tech Assistant
Baptist Hospital of Miami
2025.08 - CurrentRead More
Personal Banker
Community Bank
2009.02 - 2009.08Read More
911 Dispatcher
Village of Pinecrest
2009.01 - 2025.06Read More
Accounting Clerk
Spitzer Dodge
2007.01 - 2009.01Read More
Teller
Bank of America
2005.01 - 2006.01Read More
Bookkeeper
Winn-Dixie
1999.01 - 2007.01Read More
Homestead Senior High School
High School Diploma
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Miami Dade Community College
GED
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Keiser University
Associate of Science from Radiologic Technology
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