Graciela Caldera
Los Angeles,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate /Customer Service Cashier
The Home Depot Inc
12.2017 - 09.2023
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Reduced wait times for customers with speedy and precise cash register operations.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Contributed to loss prevention efforts by diligently checking receipts against purchased items during bagging process.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Customer Service Agent
Los Angeles Department Of Transportation
09.2010 - 07.2017
- Typing data provided directly from customer feedback into computer forms by answering questions and addressing complaints
- Responsible for providing trip planning information for LADOT bus riders at the call center and front office counter
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded to customer calls and emails to answer questions about products and services.
- Selling and loading electronic prepaid bus fare media into Tap Cards
- Balancing Cash and Credit sales by creating reports at the end of the day
- Make guests and visitors feel comfortable and valued while on our premises by providing excellent customer service.
Teller
Primera Check Cashing
11.2007 - 07.2010
- Responsible for cashing out personal and payroll checks
- Prepare Pay-day loan documentation for approval and customer filing
- Refer & sell products and services such as money orders, prepaid debit cards, and currency exchange
- Maintain a daily store inventory
- Print and prepare daily reports and balanced cash drawer and checks at the end of shift.
Teller
Banco Popular of North America
03.2006 - 08.2007
- Responsible for explaining, promote & sell bank products such as checking, savings credit cards accounts
- Met and exceed weekly sales referrals
- Responsible for accepting checks and cash for deposits from individuals or businesses
- Prepare and verify cashier's checks
- Check Cashing
- Receive mortgage and loan payments and compute financial fees
- Resolve problems or discrepancies concerning customers' accounts
- Balance drawer and monitor bank vault to ensure daily cash balance accuracy.
Education
No Degree - Computer Information Systems
Los Angeles City College
Los Angeles, CA01.2024
Computer Information Systems for Business -
Faculty of Accounting and Administration UACh Facultad De Contaduria Y Administracion UACh
Chihuahua, Mexico06.2003
Skills
- Microsoft Word
- Excel
- Microsoft Outlook
- Power Point
- Google Sheets
- Cash handling
- Excellent Customer Service
- Fast Typing
- POS System Operation
- Professionalism
- Computer Literacy
- Payment Collection
- Wire Transfers
- Identification Checks
- Bank Deposits
- Return and Exchange Processing
Certification
12/2006, Bank Teller Certificate, Los Angeles Trade Tech College
Languages
Spanish
Native or Bilingual
Timeline
Associate /Customer Service Cashier
The Home Depot Inc
12.2017 - 09.2023
Customer Service Agent
Los Angeles Department Of Transportation
09.2010 - 07.2017
Teller
Primera Check Cashing
11.2007 - 07.2010
Teller
Banco Popular of North America
03.2006 - 08.2007
No Degree - Computer Information Systems
Los Angeles City College
Computer Information Systems for Business -
Faculty of Accounting and Administration UACh Facultad De Contaduria Y Administracion UACh
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
BENTLEY DAVISBENTLEY DAVIS
Space Analyst at The Home Depot IncSpace Analyst at The Home Depot Inc
Rachel JonesRachel Jones
Administrative Assistant at UCLA Medical HealthAdministrative Assistant at UCLA Medical Health