Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Work Preference
Timeline
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Graciela Cantu

Graciela Cantu

Edinburg,TX

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Momma Mia Pizzeria
08.2023 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Accurately took and processed customer orders using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Assisted in training new team members on menu items and service protocols.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Resolved customer complaints effectively, improving satisfaction rates.
  • Supported inventory management by monitoring stock levels and restocking supplies as needed.
  • Adapted quickly to changing priorities during peak hours, ensuring efficient service flow.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

HVAC Specialist

Air Cool Tech
05.2023 - Current
  • Diagnosed HVAC system issues and implemented effective solutions to enhance performance.
  • Performed routine maintenance on heating and cooling systems to ensure optimal functionality.
  • Assisted in installation of HVAC units, ensuring compliance with safety regulations and manufacturer specifications.
  • Collaborated with team members to troubleshoot complex HVAC problems, improving resolution efficiency.
  • Provided technical support to customers regarding HVAC operations and maintenance procedures.
  • Maintained accurate service records, contributing to improved service tracking and customer satisfaction.
  • Utilized diagnostic tools and equipment for precise analysis of HVAC systems' performance issues.
  • Enhanced indoor air quality by installing and maintaining air filtration systems.
  • Assisted in training new employees on company procedures, safety protocols, and technical aspects of the job.
  • Ensured customer satisfaction by providing timely and accurate diagnoses of HVAC issues.
  • Strengthened relationships with clients by conducting follow-up visits to ensure continued satisfaction with services provided.
  • Provided high-quality customer service, addressing client concerns promptly and professionally.
  • Utilized the latest tools for accurate monitoring, testing, diagnostics, which led to more precise solutions for diverse problems.
  • Collaborated with team members to complete large-scale installations efficiently and within budget constraints.
  • Contributed to a safer work environment through consistent adherence to OSHA guidelines during routine tasks.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Filled out detailed work orders for each job completed.
  • Enhanced team productivity by sharing expertise in specific system types and advanced diagnostic techniques.
  • Completed projects on schedule due to strong organizational skills and effective time management practices.
  • Improved system efficiency by performing regular maintenance and repairs on HVAC equipment.
  • Increased system lifespan with preventative maintenance, reducing overall costs for clients.
  • Reduced energy consumption through the installation of energy-efficient HVAC systems.
  • Achieved faster repair times through well-developed troubleshooting techniques and in-depth knowledge of HVAC equipment.
  • Developed long-term relationships with customers via clear communication about their needs, resulting in repeat business and referrals.

Server

Texas Roadhouse
01.2021 - 07.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy, coordinating with kitchen staff for timely delivery of meals.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Streamlined table turnover processes to enhance dining efficiency during peak hours.
  • Resolved customer complaints promptly, maintaining positive dining experiences.
  • Collaborated with team members to maintain cleanliness and organization of dining area.
  • Assisted in inventory management, tracking supplies to reduce waste and costs.
  • Implemented upselling techniques, enhancing revenue through increased sales of specials and beverages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Server

Chilis's Bar and Grill
06.2019 - 07.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy, coordinating with kitchen staff for timely delivery of meals.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Streamlined table turnover processes to enhance dining efficiency during peak hours.
  • Assisted in inventory management, tracking supplies to reduce waste and costs.
  • Implemented upselling techniques, enhancing revenue through increased sales of specials and beverages.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly, maintaining positive dining experiences.
  • Collaborated with team members to maintain cleanliness and organization of dining area.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Education

Certificate - Certificate of Technical Studies

EdX DelftX ECObuild4x Efficient HVAC Systems
ONLINE
03-2026

High School Diploma -

Johnny Economedes High School
Edinburg, TX
06-2019

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Hospitality service expertise
  • Handling complaints
  • Upselling techniques
  • Sales techniques
  • Order management
  • Point of sale operation
  • Compliance standards
  • Sales expertise
  • Guest relations management
  • Item promotion
  • Bar terminology
  • Inventory management
  • Active listening
  • Memory retention
  • Order accuracy
  • Complaint resolution
  • Time management
  • Performance improvement
  • System diagnostics
  • Electrical wiring
  • Heating systems
  • Ventilation systems
  • Air conditioning
  • Ductwork fabrication
  • HVAC controls
  • Sheet metal work
  • Piping installation
  • HVAC system design
  • Cooling systems maintenance
  • Certified HVAC technician
  • System installation
  • Ductwork installation
  • Sheet metal fabrication
  • OSHA compliance
  • Electrical safety

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved customer complaints which led to satisfying the gust/client.
  • Achieved promotion by completing multiple task and guest satisfaction with accuracy and efficiency.
  • Supervised team of 25 -15 staff members.

Certification

  • CME - Certified Maintenance Employee
  • CMRT - Certified Maintenance and Reliability Technician
  • DelftX ECObuild4xEfficient HVAC Systems,
  • Air cool Tech company name

Languages

English
Full Professional
Spanish
Full Professional

Interests

  • Enjoy participating in Running competitions for overall physical and mental well-being
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Dancing
  • Committed to improving personal fitness through regular participation in boxing
  • Regularly practice mindfulness and meditation for overall wellness
  • I participate in low-impact exercises to strengthen core muscles
  • Committed to improving personal fitness through regular participation in Boxing
  • High-Intensity Interval Training
  • Crafting and DIY Projects
  • Acting and Theater
  • Drawing and Painting
  • Music
  • Dance
  • Fashion
  • Gardening
  • Outdoor Recreation
  • Rock Climbing
  • Playing Sports
  • Kayaking
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Running
  • Baking
  • I enjoy cooking for friends and family gatherings
  • Food Photography
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Cooking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchTeam Building / Company RetreatsWork-life balanceCompany Culture

Timeline

Waitress

Momma Mia Pizzeria
08.2023 - Current

HVAC Specialist

Air Cool Tech
05.2023 - Current

Server

Texas Roadhouse
01.2021 - 07.2023

Server

Chilis's Bar and Grill
06.2019 - 07.2023

Certificate - Certificate of Technical Studies

EdX DelftX ECObuild4x Efficient HVAC Systems

High School Diploma -

Johnny Economedes High School

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