Graciela Carapia
San Antonio
Summary
Interested in working in a fast-paced environments while maintaining a strong focus on safety and teamwork. Committed to delivering exceptional service and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
US Bank
03.2023 - Current
- Assisted customers with account inquiries and transaction issues, ensuring prompt resolution.
- Resolved complex customer complaints using effective problem-solving techniques and active listening skills.
- Educated clients on banking products and services, enhancing customer knowledge and satisfaction.
- Utilized CRM software to track interactions and maintain detailed records for follow-up actions.
Grounds Maintenance Landscaper
Goodwill Contract Services
07.2017 - 03.2023
- Operated landscaping equipment to maintain grounds, ensuring aesthetic appeal and safety.
- Performed routine maintenance tasks, including mowing, trimming, and fertilizing lawns.
- Inspected grounds for hazards and implemented corrective measures promptly.
- Assisted in training new team members on equipment use and safety protocols.
Teaching Instructor
San Antonio ISD
04.2016 - 06.2017
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and critical thinking skills.
- Assessed student performance through innovative evaluation methods, providing constructive feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that promote collaborative learning experiences.
Education
Bachelor of Science - Education
University of North Texas
Denton, TX12-2010
Skills
- Able to lift, push and pull up to 50 pounds
- Able to stand for 4-6 hours
- Able to twist, bend, stoop, overhead reach, walk for long periods, climb stairs
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
US Bank
03.2023 - Current
Grounds Maintenance Landscaper
Goodwill Contract Services
07.2017 - 03.2023
Teaching Instructor
San Antonio ISD
04.2016 - 06.2017
Bachelor of Science - Education
University of North Texas