Graciela Carapia
San Antonio
Summary
Interested in working in a fast-paced environments while maintaining a strong focus on safety and teamwork. Committed to delivering exceptional service and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
US Bank
San Antonio, TX
03.2023 - Current
- Assisted customers with account inquiries and transaction issues, ensuring prompt resolution.
- Resolved complex customer complaints using effective problem-solving techniques and active listening skills.
- Educated clients on banking products and services, enhancing customer knowledge and satisfaction.
- Utilized CRM software to track interactions and maintain detailed records for follow-up actions.
Grounds Maintenance Landscaper
Goodwill Contract Services
San Antonio, TX
07.2017 - 03.2023
- Operated landscaping equipment to maintain grounds, ensuring aesthetic appeal and safety.
- Performed routine maintenance tasks, including mowing, trimming, and fertilizing lawns.
- Inspected grounds for hazards and implemented corrective measures promptly.
- Assisted in training new team members on equipment use and safety protocols.
Teaching Instructor
San Antonio ISD
San Antonio, TX
04.2016 - 06.2017
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and critical thinking skills.
- Assessed student performance through innovative evaluation methods, providing constructive feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that promote collaborative learning experiences.
Education
Bachelor of Science - Education
University of North Texas
Denton, TX12-2010
Skills
- Able to lift, push and pull up to 50 pounds
- Able to stand for 4-6 hours
- Able to twist, bend, stoop, overhead reach, walk for long periods, climb stairs
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
US Bank
03.2023 - Current
Grounds Maintenance Landscaper
Goodwill Contract Services
07.2017 - 03.2023
Teaching Instructor
San Antonio ISD
04.2016 - 06.2017
Bachelor of Science - Education
University of North Texas