Hi, I’m
Graciela Castanon
Shepherdsville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Cluckers Shepherdsville
Server
07.2022 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cigna Insurance Company
Customer Service Representative (REMOTE)
01.2022 - 07.2022
Job overview
- Boosted customer service satisfaction ratings through consistent quality control.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Liaised between patients, insurance companies, and billing office.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Prepared billing statements for patients and verified correct diagnostic coding.
Warby Parker Optical
Customer Service Representative (REMOTE)
01.2021 - 01.2022
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Input prescriptions into database with precision and abided by HIPAA laws and regulations
- Scheduled optometrist appointments for customers
Self Employed
Manicurist
05.2019 - 01.2021
Job overview
- Performed detailed trimming, filing and other nail services.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Grew repeat client base through effective marketing and customer service.
- Offered personalized services according to needs and preferences.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Oversaw schedule to manage appointments of new and existing clients.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Style Kitchen Nashville
Salon Manager/Manicurist
10.2017 - 05.2019
Job overview
- Scheduled employees to maintain adequate coverage during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed cash flow, business transactions, banking, and accounting processes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
Education
Elizabethtown Community And Technical CollegeElizabethtown, KY
Associate of Science
05.2024
Aveda Institute of CosmetologyFranklin, TN
Certificate of Cosmetology from Cosmetology
10.2014
Skills
- Retail Sales Customer Service
- Credit Card Payment Processing
- Microsoft Word
- Order Fulfillment
- Customer Relations
- Sales Expertise
- Shipping and Receiving Understanding
- Computer Proficiency
Timeline
Server
Cluckers Shepherdsville
07.2022 - Current
Customer Service Representative (REMOTE)
Cigna Insurance Company
01.2022 - 07.2022
Customer Service Representative (REMOTE)
Warby Parker Optical
01.2021 - 01.2022
Manicurist
Self Employed
05.2019 - 01.2021
Salon Manager/Manicurist
Style Kitchen Nashville
10.2017 - 05.2019
Elizabethtown Community And Technical College
Associate of Science
Aveda Institute of Cosmetology
Certificate of Cosmetology from Cosmetology
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