Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Graciela Caudillo

Graciela Caudillo

Laredo,TX

Summary

Dedicated security professional with extensive experience at Acosta Security, skilled in vigilant surveillance and incident reporting. Proven ability to enhance safety through effective communication and proactive problem-solving. Recognized for maintaining a secure environment while delivering exceptional customer service, ensuring compliance with security protocols, and fostering teamwork among colleagues.

Overview

2024
2024
years of professional experience

Work History

Gate Guard

Vintage Logistics
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Kept check-in area clean and neat at all times.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
  • Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
  • Delivered timely assistance during emergencies through prompt coordination with first responders or onsite medical teams.
  • Supported management in maintaining order during high-traffic events, resulting in smooth operations and minimal disruption.
  • Promoted a positive image of the organization while interacting professionally with employees, visitors, vendors, and contractors.
  • Increased overall site security by regularly patrolling assigned areas, identifying potential risks, and taking corrective action as needed.
  • Stayed up-to-date on facility-specific rules, regulations, and procedures to ensure consistent adherence across all shifts.
  • Exhibited excellent decision-making skills under pressure during emergency situations or unexpected incidents.
  • Ensured compliance with safety regulations by consistently checking identification cards and verifying authorized access.
  • Managed incident reports accurately and efficiently while providing detailed information for further investigation if required.
  • Collaborated with law enforcement agencies when necessary, facilitating swift resolution of incidents or emergencies.
  • Prevented unauthorized entry by vigilantly monitoring pedestrian traffic at designated checkpoints.
  • Checked credentials and identifying paperwork for all incoming employees and visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

BCFS

Driver
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Professional Coach Operator

El Metro
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
  • Strengthened relationships between drivers, dispatchers, management staff through open communication channels that fostered teamwork and enhanced operational efficiency.
  • Supported new hires in learning the ropes of the profession, serving as a mentor and resource for questions or concerns.
  • Improved on-time performance with proactive route planning and effective communication with dispatchers.
  • Maintained a clean, organized vehicle for passenger comfort and positive brand representation.
  • Utilized advanced navigation systems effectively for optimal route planning in various traffic conditions.
  • Addressed maintenance issues promptly by coordinating with vehicle technicians for timely repairs.
  • Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
  • Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
  • Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
  • Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
  • Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
  • Ensured passenger safety through strict adherence to driving regulations and company policies.
  • Provided clear, concise directions to help passengers reach their destinations quickly and efficiently.
  • Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
  • Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
  • Contributed positively to the company''s reputation by representing its values of safety, reliability, and professionalism daily.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Inspected bus for any mechanical issues before departure.
  • Assisted passengers with inquiries and requests during trips.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Aided passengers with disabilities or special needs.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Operated large vehicles in difficult urban and rural conditions.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Updated and maintained accurate trip logs and records.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Calculated and collected fares from passengers.
  • Inventoried bus emergency and first aid supplies and equipment.

Security Guard

Acosta Security
06.2022 - 09.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Education

Medical Assistant - Medical

Kaplan College
Laredo, TX
04.2010

Skills

  • CCTV monitoring
  • Physical fitness
  • Vehicle inspection
  • Visitor screening
  • Maintaining records
  • Incident reporting
  • Theft prevention
  • Safety inspections
  • Vigilant surveillance
  • Vendor registration
  • Safety reviews
  • Identity checks
  • Site access control
  • Gate management
  • Security threat assessment
  • Teamwork
  • Team player
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Attentive and observant
  • Situational awareness
  • Cooperative attitude
  • Security procedures
  • Data entry
  • Security operations experience
  • Self motivation
  • Public safety
  • Crowd control
  • Conflict resolution
  • Professionalism
  • Interpersonal communication
  • Employee and visitor screening
  • Security protocols
  • Perimeter security
  • Teamwork and collaboration
  • Customer service
  • Conflict de-escalation
  • Time management abilities
  • Continuous improvement
  • Written communication

Languages

English / Spanish
Native or Bilingual

Timeline

Security Guard

Acosta Security
06.2022 - 09.2023

Gate Guard

Vintage Logistics

BCFS

Driver

Professional Coach Operator

El Metro

Medical Assistant - Medical

Kaplan College

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