Graciela Cervantes
Calexico,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Imperial Valley Family Care Medical Group
10.2018 - Current
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Medical Assistant
Loyal Source Company
05.2024 - 03.2025
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Medical Assistant
Optum
05.2021 - 10.2021
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Luz E. Tristan MD
06.2011 - 09.2018
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing injections and various diagnostic procedures.
- Cleaning, sanitation and maintenance of exam rooms and equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient spirometry.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Education
EMT -
Imperial Valley College
Imperial, CA06-2025
Medical Assistant Certificate -
Imperial Valley College
Imperial, CA06.2011
High School Diploma -
Borrego Springs High School
Borrego Springs, CA06.2007
Skills
- Administrative front office qualification
- Strong understanding of computer systems
- Organizational time strategies
- Strong organizational skills
- Proficient in bilingual communication
- Skilled at prioritizing concurrent responsibilities
- Effective team collaboration
- Effective problem resolution
- Quickly adjusting to change
- Self-motivation
- Collaboration
- Basic life support
- Attention to detail
- Safety compliance
- Team collaboration
- Verbal and written communication
- Clinical documentation
- Inventory management
- Conflict resolution
- Schedule coordination
- Telephone etiquette
- Compassionate
- Customer service
- Maintaining confidentiality
- Data entry
- Valid California driver's license
- CPR
- Adaptable
- Complex Problem-solving
- Trustworthy companion
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Loyal Source Company
05.2024 - 03.2025
Certified Medical Assistant
Optum
05.2021 - 10.2021
Certified Medical Assistant
Imperial Valley Family Care Medical Group
10.2018 - Current
Medical Assistant
Luz E. Tristan MD
06.2011 - 09.2018
EMT -
Imperial Valley College
Medical Assistant Certificate -
Imperial Valley College
High School Diploma -
Borrego Springs High School
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