Graciela Chavarin
Summary
I am a very adaptable, focused patient service representative with several years of experience supporting patients in healthcare settings. I have extensive knowledge of medical record organization and patient advocacy leading me be successful at helping patients through care and treatment process. I am willing to learn and take initiative to progress in any position I am granted. I am very dependable and work well in fast paced environments when needed. My vast experience with sales, customer service, and patient care make me an asset to any company.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Medical Vision Technology
Sacramento, CA
05.2024 - Current
- Provide excellent patient care by answering patient questions and addressing concerns in person and via phone.
- Verify insurance information, collect payments, and schedule appointments
- Assist with the completion of medical forms and records
- Process referrals from primary care physicians to specialists for further treatment or evaluation
- Ensure all necessary paperwork is completed prior to patient visits, inputting necessary forms into electronic medical records system
- Perform administrative duties such as filing, faxing, photocopying.
- Respond promptly to emails from patients regarding appointment changes or cancellations
- Inform patients about payment options, billing policies, and procedures related to their visit or procedure
- Schedule in office procedures and coordinate prescription refill requests
Scheduling Coordinator
Sacramento Heart & Vascular Medical Associates
Sacramento
10.2023 - 01.2024
- Process all incoming referrals and authorizations ensuring all necessary information is provided
- Send continuation of care and request retro authorizations
- Ensure all incoming authorizations have correct CPT codes/diagnosis
- Accurately and efficiently use multiple insurance portals to verify eligibility of 9+ provider's patients
- Schedule all patients with incoming referrals 100+ patients daily including procedures and testing
- Ensure patient appointments are properly documented and tracked to maintain accuracy and efficiency in patient care
Front Desk
NCSRA
Sacramento
06.2023 - 10.2023
- Verify insurance and workers comp eligibility
- Collect copays for all in-office and telehealth patients
- Schedule interpretation services for patients as needed
- Greet/check in 100+ patients daily
- Check voicemails and email daily and respond as needed
- Assist with organizing and coordinating meetings and events for the company, ensuring all necessary equipment and resources are available
- Manage and maintain the appointment scheduling system for the clinic
- Maintain an organized and efficient filing system for patient charts, forms, and documents keeping front desk clean and tidy
Front Desk
SouthernCa.ReproductiveCenter
Beverly Hills
11.2022 - 02.2023
- Check in large volume of patients/collect all necessary demographics
- Prepare all itemized bills with CPT/diagnosis codes for billing
- Verify patient cycles to add lab orders
- Collect payments/setup payment plans for patients
- Answer/delegate calls to all 3 office locations throughout Southern California
- Batch out/itemize daily payments in Allscripts system
- Transmit information/documents to patients/outside medical offices, using computer and fax machine
- Ensure patient confidentiality and maintain HIPAA compliance
- Coordinate and schedule appointments for 8 doctors and the surgery center
Patient Service Representative
Cedars Sinai Cancer Center
Beverly Hills
02.2022 - 04.2022
- Greet persons entering establishment, determine nature/purpose of visit, and direct them to specific destinations
- Check in/wristband 200+ patients daily with team, making sure all documents/health info was updated
- Collect/input patient health records and consent forms into Epic System
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and schedule appointments
- Use patient tracker to successfully record patients whereabouts for clinical team
- Provide exceptional customer service to patients and their families, ensuring their needs are met and their concerns are addressed promptly
- Effectively communicate with medical staff, including doctors and nurses, to ensure accurate patient information and optimal patient care
Receptionist/Patient Coordinator
Schnierow Dental Care
Hawthorne
03.2020 - 06.2021
- Book/reschedule treatment appointments
- Send referrals to other offices/patients when needed
- Follow up with all patients regarding insurance approval or denials for pending treatment
- Communicate any questions/concerns between patients and doctors
- Operate telephone lines/forward calls for all 3 office locations
- Maintain accurate and up-to-date patient records
- Coordinate/schedule appointments for 10+ doctors/specialists, ensuring that patients receive timely and efficient care
Office Manager
Caroline Colin, MD/OBGYN
Santa Monica
10.2019 - 03.2020
- Schedule all appointments & surgeries at hospital & outside surgery centers in accordance with facility policies
- Import all patient records into AthenaHealth system/correspond with patients
- Take patient vitals/verify or update patient health information
- Room patients and set up ultrasound machines/devices for all procedures
- Plate specimen/log patient info for labs to run tests
- Handled all incoming/outgoing medical records
- Meet with/setup meetings/lunches for reps in accordance to doctors' schedule
Education
Diploma -
Lawndale High School
Lawndale, CA06.2016
Skills
- Time Management
- Communication
- Operate AthenaHealth
- Operate Epic System
- Operate EIVF/Allscripts
- Front Desk Management
- Insurance Verification
- Customer Service
- Patient Billing
- Appointment Scheduling
- Reception Management
- Customer Service
References
References available upon request.
Timeline
Patient Service Representative
Medical Vision Technology
05.2024 - Current
Scheduling Coordinator
Sacramento Heart & Vascular Medical Associates
10.2023 - 01.2024
Front Desk
NCSRA
06.2023 - 10.2023
Front Desk
SouthernCa.ReproductiveCenter
11.2022 - 02.2023
Patient Service Representative
Cedars Sinai Cancer Center
02.2022 - 04.2022
Receptionist/Patient Coordinator
Schnierow Dental Care
03.2020 - 06.2021
Office Manager
Caroline Colin, MD/OBGYN
10.2019 - 03.2020
Diploma -
Lawndale High School
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