Graciela Daniels
Summary
Dedicated Human Resources Professional with extensive work experience and strong academic background in the Human Resources field. Knowledge in managing all areas of Human Resources Management. Focused on teamwork and excellence in work performance to obtain the organization's goals and project objectives. Strong leadership skills to ensure efficient, economical, and effective utilization of resources. Respond to operational challenges with confidence, determination, and decisiveness.
Overview
10
10
years of professional experience
Work History
Human Resource Specialist
Loyal Source Government Services
03.2022 - 10.2022
- Enters and maintains employment data into Human Resources Information System (HRIS); including multiple excel spreadsheets while meeting all deadlines
- Managing employee relations workflow including, but not limited to investigation, documentation, communication with employees as well as management team, documentation and follow up
- Ensure compliance with all company policies, procedures and Federal, State and Local laws and regulations which pertain to Human Resources
- Collect, maintain, and update Employee records including updating work locations, pay rates, PTO, status changes, password resets as needed
- Run and analyze reports
- Timely and accurately process employee terminations and issue exit letters, complete unemployment claims, process employment verification forms, I-9 and E-Verify
- Manage confidential information and matters of discretion in a professional manner
- Knowledge of workers compensation and ADA Accommodation processes.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
Security Guard
Allied Universal
01.2022 - 03.2022
- Provided customer Service by conducting safety and security procedures
- Emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Customer Service Rep
Pandora
06.2021 - 03.2022
- Provide great customer service and customer retention
- Helped customers design and purchase high end jewelry
- Meet customer specific needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Kitchen Director
Chick-fil-A
02.2021 - 07.2021
- Provided direction to kitchen staff, ensuring all duties were completed
- Monitored kitchen operations to ensure compliance with health and fire departments regulations
- Ensured compliance with state, federal and local food handling requirements
- Ensure products are stored at the correct temperatures and correct rotation
- Monitored labor cost to attain budgeted goals within restaurant policies and procedures.
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Ensured compliance with health department regulations through thorough inspections and staff training on sanitation practices.
- Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
General Manager
WHATABURGER RESTAURANTS LLC
04.2013 - 05.2020
- Hired, coached, and mentored a team of one hundred managers and associates
- Trained, managed, and motivated employees to promote professional skill development
- Directed safety operations and maintained a clean work environment
- Led team to deliver exceptional client experiences
- Established clear performance goals and metrics for revenue, profit and loss, customer service, and customer retention
- Forecasted sales, allocated resources, and managed labor
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
Bachelor of Science - Business Administration
PARK UNIVERSITY
Austin, TX06.2019
Skills
- Microsoft Office: Excel, Word, and PowerPoint
- Notary Public
- Human Resources Support
- Operations Management
- Labor Relations
- Cost Reductions
- P&L / Budgeting
- Customer Retention
- Organizational Communications
- Retail Management / Sales
- Workflow Optimization
- Management Development
- Recruiting
- Diversity and Inclusion
- Onboarding and Orientation
Timeline
Human Resource Specialist
Loyal Source Government Services
03.2022 - 10.2022
Security Guard
Allied Universal
01.2022 - 03.2022
Customer Service Rep
Pandora
06.2021 - 03.2022
Kitchen Director
Chick-fil-A
02.2021 - 07.2021
General Manager
WHATABURGER RESTAURANTS LLC
04.2013 - 05.2020
Bachelor of Science - Business Administration
PARK UNIVERSITY
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