Graciela De Leon Fox
Evans,CO
Summary
Good work ethic, hardworking, and fast learner. Basic computer skills and math skills. Focused on accurate record keeping and good at reviewing tasks to assure quality. Successful at keeping customer, business and staff needs balanced by applying determination and attention to instructions and details.
Overview
15
15
years of professional experience
Work History
Shift Lead
Taco Johns
Greeley, CO
01.2020 - 10.2020
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Office Clerk
Earth Services
Leander, TX
01.2016 - 11.2017
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Shift Manager
Taco Johns
Fort Collins, CO
02.2011 - 04.2014
- Open store, managed safe and cash drawers.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Teller/Safe Deposit/Receptionist
First National Bank
Greeley, CO
05.2002 - 11.2006
- Trained employees on new products and procedures.
- Built and managed relationship with clients and partners.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Processor
Advantage Network Systems
Greeley, CO
01.1998 - 05.2002
- Entered data into computer tracking system and filed paperwork according to procedures with Equifax, Transunion and Experian.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of processing credit reports.
- Communicated with Auditor Supervisor if unable to achieve timeline or resolve error.
- Implemented credit reports based on Credit Bureau documentation.
Education
Customer Service
Pueblo Community College
Pueblo, CO09.2019
GED -
Pueblo County High School
Pueblo, CO06.2019
Principals of Banking
First National Bank
Greeley, CO04.2003
Skills
- Bi-lingual in Spanish
- Time Management
- Self-Management skills
- Customer Service skills
- Detail Oriented
Timeline
Shift Lead
Taco Johns
01.2020 - 10.2020
Office Clerk
Earth Services
01.2016 - 11.2017
Shift Manager
Taco Johns
02.2011 - 04.2014
Teller/Safe Deposit/Receptionist
First National Bank
05.2002 - 11.2006
Processor
Advantage Network Systems
01.1998 - 05.2002
Customer Service
Pueblo Community College
GED -
Pueblo County High School
Principals of Banking
First National Bank
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