Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Graciela Escobedo

Graciela Escobedo

Suisun City,CA

Summary

Oriented professional with extensive experience in administrative and medical billing roles. Skilled in proficient data entry, strong attention to detail, document preparation, claims processing and maintaining records with precision, ensuring a smooth operational flow. Excel in communication, problem-solving, and time management. Comfortable working alone or with teams to accomplish on-time and accurate general administrative tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

N American Roofing Inc
Vacaville, California
10.2024 - Current
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Applied for city permits with each designated city building department through the Etrakit portal.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Worked closely with the City building department to follow up on permit and business license applications.
  • Scheduled required inspection with each designated city building department.
  • Created client contracts for each roof project with clients.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Medical Biller

Solano Hematology Oncology
Vallejo, CA
06.2023 - 03.2024
  • Submitted electronic claims to various insurance carriers.
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Maintained accurate patient data in electronic health records system.
  • Created monthly aging reports to identify delinquent accounts for review by management team.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Handled billing, waivers and claims for private and commercial clients.
  • Completed and submitted appeals for denied claims.
  • Reviewed claims for coding accuracy.
  • Monitored past due accounts and pursued collections on outstanding invoices.

Medical Biller and Coder

Medic Ambulance Services
Fairfield , CA
10.2021 - 05.2023
  • Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
  • Verified accuracy of patient information and insurance data in billing system.
  • Provided customer service support to patients regarding billing inquiries.
  • Developed an understanding of how various insurance plans process claims for reimbursement purposes.
  • Submitted claims to insurance companies electronically or by mail.
  • Ensured timely filing of all claims within established guidelines.
  • Maintained the current CPT, HCPCS codes library, as well as ICD-10-CM diagnostic codes.
  • Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Documented and filed patient data and medical records.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.

Call Center Representative

Nissan of Vacaville
Vacaville, CA
06.2020 - 11.2020
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Receptionist

Buick GMC of Vacaville
Vacaville, CA
02.2020 - 05.2020
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Responded to inquiries from internal staff members regarding office operations.
  • Assisted with special projects assigned by management when required.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Compiled data from various sources into organized reports for management review.
  • Greeted visitors and provided them with assistance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Cashier

Raley's Supermarket
Suisun City, CA
10.2017 - 06.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.

Education

Medical Billing And Coding - Medical Billing And Coding

San Joaquin Valley College
Visalia, CA
08-2021

High School Diploma -

Armijo High School
Fairfield, CA
01-2017

Some College (No Degree) - Computer Science

Solano Community College
Fairfield, CA

Skills

  • Records retrieval
  • Filing
  • Letter preparation
  • Check processing
  • Memo preparation
  • Multi-line phone proficiency
  • Document control
  • Proofreading
  • Microsoft Office
  • Typing 65 wpm
  • Database entry

Certification

  • Typing Certificate
  • HIPAA Certificate
  • CPR Certificate

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

N American Roofing Inc
10.2024 - Current

Medical Biller

Solano Hematology Oncology
06.2023 - 03.2024

Medical Biller and Coder

Medic Ambulance Services
10.2021 - 05.2023

Call Center Representative

Nissan of Vacaville
06.2020 - 11.2020

Receptionist

Buick GMC of Vacaville
02.2020 - 05.2020

Cashier

Raley's Supermarket
10.2017 - 06.2019

Medical Billing And Coding - Medical Billing And Coding

San Joaquin Valley College

High School Diploma -

Armijo High School

Some College (No Degree) - Computer Science

Solano Community College

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