Graciela Garcia

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
• Enhanced office productivity by handling high volume of callers per day.
• Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
• Supported office staff and operational requirements with administrative tasks.
• Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
• Trained new staff members on intake procedures, contributing to a well-prepared team.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Updated and maintained employee attendance records.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Set up orientations and initial training for new employees.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Passionate about learning and committed to continual improvement.
• Analyzed financial records to verify accuracy of tax returns.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Developed strong relationships with parents through regular communication about their child''s progress and needs.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
• Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
• Gathered materials and resources to prepare for lessons and activities.
• Guided students through daily routines, instilling a sense of responsibility and independence within each child.
• Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
• Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
• Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
• Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
• Assisted in the design of an updated curriculum to better align with early childhood education standards.
• Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
• Supported children's emotional development by providing comforting presence and listening to their concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality

I started as a Cashier and then decided to be trained in the kitchen area, as I had reached my full potential the supervisor decided to assign me as a team leader.

• Assisted customers with menu items and accurate order fulfillment.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Developed strong communication skills while interacting with diverse clientele daily.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.