Graciela Garcia
Orange,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position within a great company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet clients needs to enhance their experience. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Provider
IHSS - In Home Supportive Services
01.2023 - Current
- Elevate elderly client well-being through compassionate care.
- Assist with daily living activities, running errands, and household chores.
- Enhance elderly client quality of life by providing compassionate, attentive care and companionship.
- Established nutritious meal plans and prepared or heat daily offerings to meet patient dietary needs.
- Transport individual to medical and infusion appointments.
- Handle incoming mail, bills and invoices and completed appropriate actions.
- Guaranteed timely availability of essential medications.
- Coordinated telephonic interactions with doctors and insurance companies.
- Informed family regarding consultation findings.
Health Program Rep
CareMore Health
08.2017 - 09.2020
- Contact members to help schedule their Healthy Journey/Healthy Start appointments
- Complete Health Risk Assessment questionnaire with member or POA
- Verify with member or POA that all demographic information is current and up to date
- As well as verify that POA is on file or get consent with member to speak to someone other than self per HIPPA regulations
- Assure members have all information needed for day of appointment for a positive outcome
- Assist Sales team with scheduling appointments for Z new members
- Direct members calls/inquiries to correct department for further assistance if needed
- Data entry of call outcome in Pega, Facets, NextGen, EHR, Sales Force, Excel sheets as needed
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
MRI Technologist Externship
Plaza Medical
06.2014 - 12.2014
- Data entry of patient clinical history, anatomical area to be scanned, orientation specified and position of entry
- Placing markers to identify areas of maximum pain or ROI
- Ensured that the equipment is operating properly
- Conducted screening interviews of patients to identify contra-indications
- Created backup copies of images by transferring images from storage media or workstation to disc
- Injected intravenously contrast dyes
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Boosted patient satisfaction through compassionate care and clear communication before, during, and after procedures.
Patient-Care Coordinator
Chapman Family Health Center
01.2003 - 01.2008
- Primary registration and tracking of all patients in a multi-physician, hospital-based outpatient clinic with emphasis on solid customer service and quality care
- Creation and maintenance of patient charts with strict adherence to JCAHO and DHS guidelines
- Preparation of patient information for individual review in the areas of QC, physician billing, hospital billing, and medical records
- Provided direct financial counseling for insured and private pay patients
- Scheduling, rescheduling, referral, and intake of all patient visits
- Successful accommodation of multiple new physicians & patients to clinic
- Communicated with insurance companies to verify coverage and obtain authorizations for specialist
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Emergency Department Registrar
Chapman Medical Center
09.2001 - 12.2003
- Registration of emergency room patients within optimal timeframe
- Focus on accuracy, timeliness, and excellent customer service
- Acquisition, break-down, documentation, and direct counseling of all pertinent legal, medical, and financial documents while adhering to HIPPA and EMTALA Guidelines
- Verification of insurance eligibility and benefits; coordination of authorizations and pre-certifications as required
- Financial collections and counseling to both insured and private pay patients
- Collaborated closely with multidisciplinary teams to provide exceptional patient care during emergencies.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Upheld high standards of professionalism and integrity at all times, serving as a reliable representative of the hospital to patients, families, and colleagues.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Health Information Systems Clerk
Chapman Medical Center
06.2001 - 08.2001
- Audit of patient medical records for completeness to ensure that all required information included deficiencies documented and follow up as needed
- Sorting, filing, and collating medical information including physician orders, ancillary services reports, operative notes, clinic notes, discharge summaries, etc
- Filing and retrieval of medical records through use of electronic system in conjunction with requests
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized patient documents for easy retrieval of information.
Education
Associate’s degree - Coursework in Progress Toward Completion
Rancho Santiago College
Orange, CAEsthetician License -
Career Academy of Beauty
Garden Grove, CA03-2022
ARMRIT - MRI
CNI College
Orange, CA12-2014
Fundamentals 1 - Nursing
North OC Regional Occupational Program
Anaheim, CA01.2012
Medical Clerk Certification -
North OC Regional Occupational Program
Orange, CA08-2001
High School Degree -
Orange High School
Orange, CA06-2001
Skills
- Bilingual (Spanish: written & spoken)
- Ability to multi-task
- Ability to prioritize
- Focus on detail
- Customer service
- Large volume processing
- Working knowledge of MS Office
- Strong telephone etiquette
- Effective processing of large volumes of information
- Ability to acquire new skill sets quickly
- Appointment coordination
References
Available Upon Request
Timeline
Provider
IHSS - In Home Supportive Services
01.2023 - Current
Health Program Rep
CareMore Health
08.2017 - 09.2020
MRI Technologist Externship
Plaza Medical
06.2014 - 12.2014
Patient-Care Coordinator
Chapman Family Health Center
01.2003 - 01.2008
Emergency Department Registrar
Chapman Medical Center
09.2001 - 12.2003
Health Information Systems Clerk
Chapman Medical Center
06.2001 - 08.2001
Associate’s degree - Coursework in Progress Toward Completion
Rancho Santiago College
Esthetician License -
Career Academy of Beauty
ARMRIT - MRI
CNI College
Fundamentals 1 - Nursing
North OC Regional Occupational Program
Medical Clerk Certification -
North OC Regional Occupational Program
High School Degree -
Orange High School
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