Graciela Gonzalez
Westminster,CO
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
12.2022 - 07.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Armed Security Guard
Elite Security Group
02.2023 - 08.2023
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
Liquor Store Associate
GoPuff
12.2021 - 10.2022
- Assisted in product merchandising for visually appealing displays that maximized sales potential.
- Maintained a clean, organized store environment to optimize customer experience and ensure safety.
- Assisted with staff training initiatives for new hires, sharing best practices from personal experience as a Liquor Store Associate.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
Head Hostess, Busser, To-Go Specialist
Benihana
07.2020 - 09.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Administrative Specialist
United States Marine Corps
06.2016 - 12.2019
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
Education
Hidden Lake High School
Westminster, COMedical Assistant -
Pima Medical Institute
Denver10-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- CPR
- Immunization administration
Certification
- Certified Phlebotomy Technician, Phlebotomy Training Specialist - April 01, 2024 to April 01, 2026
- Phlebotomy Technician Training - April 01, 2024
Languages
Spanish
Native or Bilingual
Timeline
Armed Security Guard
Elite Security Group
02.2023 - 08.2023
Crew Member
Wendy's
12.2022 - 07.2025
Liquor Store Associate
GoPuff
12.2021 - 10.2022
Head Hostess, Busser, To-Go Specialist
Benihana
07.2020 - 09.2021
Administrative Specialist
United States Marine Corps
06.2016 - 12.2019
Hidden Lake High School
Medical Assistant -
Pima Medical Institute
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