Robert Daniel
Las Vegas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Manager Assistant position. Ready to help team achieve company goals. Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Armed Security officer position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Armed Security Officer
Marksman Security
10.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Maintained physical fitness to perform physically demanding job tasks.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Wrote reports detailing visitors, incidents, and resolutions.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Account Executive
Rotech Healthcare
01.2017 - Current
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Designed program and maintenance plans to monitor product inventories.
- Attended networking events to build relationships and identify sales opportunities.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Met and exceeded service level goals to achieve standards and expectations.
- Managed sales cycle to maintain solid customer base.
- Executed successful sales strategies to convert leads into customers.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Cash Transit Armed Guard
Loomis Armored US
05.2023 - 10.2023
- Completed mandatory training courses regularly, staying up-to-date on industry regulations and best practices.
- Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.
- Supported supervisors in developing effective operational strategies for improving overall performance within the team.
- Enhanced client satisfaction with timely delivery of cash and valuables to various locations.
- Improved security measures by conducting thorough pre-trip inspections of cash transit vehicles.
- Demonstrated attention to detail when counting currency, minimizing discrepancies between delivered amounts and client records.
- Assisted customers with inquiries or concerns regarding their cash deliveries, providing exceptional customer service.
- Provided a strong visible deterrent against potential thefts by maintaining an alert and professional demeanor while on duty.
- Reduced risk during deliveries by consistently following company protocols and safety procedures.
Sales Representative
Preferred Homecare
06.2009 - 01.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Generated new leads through networking and attending industry events.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained and mentored new sales representatives.
- Set and achieved company defined sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Driver Supervisor
Apria Healthcare
10.2006 - 06.2009
- Counseled drivers on violations of company policy or service standards to improve performance.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated with drivers to organize timely pickup and delivery.
- Identified process breakdowns and developed improvement plans to resolve.
- Addressed driver communications and provided required data to drivers.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Motivated workers to exceptional performance through implementation of new strategies.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Salinas High School
Salinas, CA06.1993
Skills
- Feasibility Studies
- Restock Shelves
- Building Advertisements
- Promote Products
- Verbal and Written Communication
- Serve Customers
- Marketing Management
- Customer Relationships
- Strong Relationships
- Sales Quota Achievement
- Sales Strategies Implementation
- Marketing Strategy Implementation
- Business Growth Opportunities
- Goals and Performance
- Executive Leadership
Public Safety
Body armor usage
Report Writing
Guest Relations
Timeline
Armed Security Officer
Marksman Security
10.2023 - Current
Cash Transit Armed Guard
Loomis Armored US
05.2023 - 10.2023
Account Executive
Rotech Healthcare
01.2017 - Current
Sales Representative
Preferred Homecare
06.2009 - 01.2017
Driver Supervisor
Apria Healthcare
10.2006 - 06.2009
High School Diploma -
Salinas High School
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