GRACIELA MARTINEZ
Tampa,FL
Summary
The currently projection is to obtain a job through which can develop an efficient service and be able to provide, with experience, assistance to the Community.
Dedicated to successfully facilitates communication between people of different cultures and backgrounds. Bringing wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. As a result take on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onsite Spanish Medical Interpreter
Chesapeake Health Care
Salisbury, MD
08.2022 - 07.2023
- Precisely and accurately interprets medical information given by the provider into equivalent terminology in the patient's native language.
- Assists in translating medical text from English on behalf of internal patients; translate patient education information as specifically requested.
- Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical staff.
- Assists with patient follow-up, to include contacting patients with appointment reminders.
- Maintains strict patient confidentiality in accordance with HIPPA Privacy and national standards.
- Participates, as a condition of assignment, in continuing annual medical interpreter/ translator training provided through CHC trainer.
- Provides occasional services outside of normal working hours on as as-needed basis.
- Performs miscellaneous job related duties as assigned such as assistance with slide fee scale for non insurance patients, billing, and front desk services.
Missionary Volunteer
ADVENTIST CUBAN UNION
La Habana, Cuba
01.2017 - 01.2022
- At community health fairs measuring blood pressure, giving nutrition advice, rest habits and mental health.
- Give talks about the benefits of seven natural remedies given by God.
- Measure height and weight of the participants.
- At missionary events serve as interpreter for English preachers.
Hotel Front Desk Receptionist
TUREMPLEO
Cayo Coco, Ciego De Avila. Cuba
08.2015 - 05.2017
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Managed over 70 customer calls per day.
- Informing customers about payment methods and verifying their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about the hotel, available rooms, rates and amenities
- Respond to clients’ complaints in timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Education
Health Care Interpreting Certificate Program -
Virginia Institute of Interpreting
Online05.2023
Bachelor's Theology Degree - Theology
Seminario Teologico Aventista De Cuba, SETAC
Santiago De Las Vegas, La Habana, Cuba.05.2022
No Degree - Tourism
FORMATUR
Moron, Ciego De Avila, Cuba06.2015
Skills
- Skills working with Athena system
- Empathy
- Learning ability
- Redaction
- Teamwork
- Organization
- Knowledge on Microsoft Word, Power Point, PDF
- Schedules appointments
- Fluency in relevant foreign language(Spanish)
- Current knowledge of medical terminology and procedures
- Ability to precisely and accurately translate critical medical information
- Strong interpersonal skills, flexibility, and customer service orientation
- Listening skills
- Ability to maintain confidentiality of records and information
- Ability to interact and communicate with people over telephone, often in stressful situations
- Ability to work outside of normal working hours as needed
Certification
Certified, Virginia Institute of Interpreting - [Timeframe]
Timeline
Onsite Spanish Medical Interpreter
Chesapeake Health Care
08.2022 - 07.2023
Missionary Volunteer
ADVENTIST CUBAN UNION
01.2017 - 01.2022
Hotel Front Desk Receptionist
TUREMPLEO
08.2015 - 05.2017
Health Care Interpreting Certificate Program -
Virginia Institute of Interpreting
Bachelor's Theology Degree - Theology
Seminario Teologico Aventista De Cuba, SETAC
No Degree - Tourism
FORMATUR
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