GRACIELA MASSO WESTBROOKS
Miami,USA
Summary
Hardworking, organized oriented to provide services. Expert at customer services, communications, human resources, business relations, problem solving. Positive attitude and adaptable to changes. Logistics and Transportation Certification -Safety and risk certification (OSHA). Bilingual ( Spanish – English)
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Lieutenant
Food Beverage Intelligence Corp
Miami, FL
08.2024 - Current
- Directed and coordinated financial and budget activities to support operations and optimize investment strategies.
- Managed the registration, licensing, and permitting processes at federal, state, and city levels, ensuring compliance with agencies such as TTB, COLA, FDA, and DBPR.
- Negotiated directly with producers, suppliers, service providers, and employees to maintain efficient operations and foster strong business relationships.
- Monitored inventory levels, analyzed supply needs, and placed timely orders to ensure consistent stock availability.
- Reviewed financial statements, sales metrics, and activity reports to evaluate operational performance and achieve organizational goals.
- Leveraged excellent communication skills to engage stakeholders, address client requirements, and deliver exceptional service.
- Organized and managed the company’s participation in tastings, industry fairs, and showrooms to promote products and expand market presence.
Account Manager
Careerxchange
Miami, FL
06.2022 - 08.2024
- Developed successful customer relationships and quickly resolved service requests to increase the staff
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
- Recognized security risks to properly handle situations
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Built and maintained productive relationships with customers and internal partners
On Site Talent Coordinator
Careerxchange
Miami, FL
08.2021 - 08.2024
- Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Attended to administrative tasks such as new employees’ application, attendance and fix punch, different internals process
Office Clerk
Careerxchange
Miami, FL
12.2020 - 08.2021
- Strictly adhered to confidentiality protocol regarding client information and documents (B&R Products)
- Kept office records organized and supplies well-stocked for optimal team performance
- Supported office clerical functions using word processing and other software, email and office machines
Follow-Up Clerk
Nac Usa
Miami, FL
06.2017 - 05.2020
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Telemarketing Agent
Nac Usa
Miami, FL
06.2016 - 06.2017
- Contact potential customers via phone to introduce and educate them about our natural supplement products.
- Identify customer needs and provide product recommendations to meet their health goals.
- Effectively communicate the benefits, ingredients, and uses of the supplements to build customer confidence.
- Address customer inquiries and concerns professionally, providing accurate information and resolving issues as needed.
- Achieve daily, weekly, and monthly sales targets by converting leads into customers.
Telemarketer
DIRECTV
Mar Del Plata, Argentina
09.2012 - 02.2016
- Contacted private individuals or businesses by telephone to solicit sales
- Resolved customer complaints by escalating calls to proper department
Administrative Clerk
Las Lomas de Miramar
Mar Del Plata, Argentina
07.2007 - 03.2011
- Delivered exceptional customer service through direct communication with clients and team members
- Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees
- Processed incoming mail and packages and placed envelopes in bins for employees
- Maintained records and personnel files to drive administration and office support
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Coordinated office activities to streamline operations and promote compliance with organizational policies
- Monitored office supply stock levels and placed timely orders for replenishment
- Developed organizational filing systems for confidential customer records and reports
- Entered payment data into accounting system
Manager
O.S.D.E.
Mar Del Plata, Argentina
02.1994 - 04.2007
- Enforced customer service standards and resolved customer problems to uphold quality health service
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Created training modules and documentation to train staff
- Communicated company directives and programs to associates, doctors and health providers and ensured all follow-up items were completed accurately and timely
- Trained employees on additional job positions to maintain coverage of roles
- Develop together with marketing department, cultural extension and tourist’s department in achieving the objectives of the branch
Education
Logistics And Transportation Specialist College Credit Certificate - Logistics And Transportation
Miami Dade College
Miami, FL05-2024
OSHA 30-Hour Training Course - OSHA Training Institute Education Center
University of South Florida
Tampa, FL10-2022
BBA - Business Administration and Management
U.A.D.E.
Buenos Aires, Argentina03.1998
BBA - Social Communications
I.E.R.E.S
Mar Del Plata, Argentina02.1994
Business Entrepreneurship Specialist College Credit Certificate - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Customer services
- Acquisition and Retention Strategies
- Verbal and written communication
- Multitask skills
- Security management
- Problem solving
- Relationship Building
- Project Management
- Recruiting
- Microsoft Office
- Purchase orders
- Supply chain management
- Supplier relationships
- Workforce planning
- Logistics management
Certification
- Logistics and Transportation Specialist, Miami Dade College, 06/01/24
- OSHA – Outreach Training Course for General Industry, University of South Florida, 08/01/22
Languages
- Spanish, Native/Bilingual
- English, Professional
License
Health Insurance License (240 License), Miami Dade College, 02/01/20
Timeline
Operations Lieutenant
Food Beverage Intelligence Corp
08.2024 - Current
Account Manager
Careerxchange
06.2022 - 08.2024
On Site Talent Coordinator
Careerxchange
08.2021 - 08.2024
Office Clerk
Careerxchange
12.2020 - 08.2021
Follow-Up Clerk
Nac Usa
06.2017 - 05.2020
Telemarketing Agent
Nac Usa
06.2016 - 06.2017
Telemarketer
DIRECTV
09.2012 - 02.2016
Administrative Clerk
Las Lomas de Miramar
07.2007 - 03.2011
Manager
O.S.D.E.
02.1994 - 04.2007
- Logistics and Transportation Specialist, Miami Dade College, 06/01/24
- OSHA – Outreach Training Course for General Industry, University of South Florida, 08/01/22
Logistics And Transportation Specialist College Credit Certificate - Logistics And Transportation
Miami Dade College
OSHA 30-Hour Training Course - OSHA Training Institute Education Center
University of South Florida
BBA - Business Administration and Management
U.A.D.E.
BBA - Social Communications
I.E.R.E.S
Business Entrepreneurship Specialist College Credit Certificate - Business Administration And Management
Miami Dade College
Similar Profiles
Aldrich Yruma TaylaranAldrich Yruma Taylaran
Production Bakery manager at Mega food and beverage limited corpProduction Bakery manager at Mega food and beverage limited corp
Brooke SzczypinskiBrooke Szczypinski
Waitress at Acme Food & Beverage CoWaitress at Acme Food & Beverage Co
Adriyanna EdgeAdriyanna Edge
Manager in Training at Vintage Food and BeverageManager in Training at Vintage Food and Beverage