Graciela Mercado
Los Angeles,CA
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
11
11
years of professional experience
Work History
Office Manager
Caliber Collision
10.2014 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence and monthly sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports for all
AR and AP vendors and insurance companies. - Acted as first point of contact and set appointments for prospective clients.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with multiple
Intake Coordinator
Medlife DME Supply
08.2013 - 10.2014
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
Education
Diploma -
Benjamin Franklin High School
Los Angeles, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Payroll Processing
- Account Reconciliation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Caliber Collision
10.2014 - Current
Intake Coordinator
Medlife DME Supply
08.2013 - 10.2014
Diploma -
Benjamin Franklin High School
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