Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Graciela Miramontes

Donna

Summary

Dynamic professional with a proven track record at Concentrix, excelling in client interaction and problem-solving. Successfully resolved customer complaints, enhancing loyalty and repeat business. As a Production Supervisor at Haggar Apparel, implemented process improvements that boosted efficiency and consistently met production targets, showcasing strong leadership and attentive listening skills.

Overview

45
45
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2004 - 07.2025
  • Assisted customers with inquiries via phone, email, and chat channels.
  • Documented customer interactions in CRM system to maintain accurate records.
  • Resolved product-related issues by coordinating with various departments.
  • Provided information on services and products to enhance customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Production Supervisor

Haggar Apparel
10.1980 - 09.2000
  • Oversaw daily production operations, ensuring adherence to safety and quality standards.
  • Trained and mentored production team in efficient workflow practices and best safety protocols.
  • Implemented process improvements that enhanced production efficiency and reduced downtime.
  • Coordinated schedules and resource allocation to optimize production output and minimize waste.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.

Education

No Degree - Computer Networking

South Texas College
McAllen, TX
06-2003

Skills

  • Client interaction
  • Attentive listening
  • Problem-solving skills
  • Accurate data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Customer Service Representative

Concentrix
03.2004 - 07.2025

Production Supervisor

Haggar Apparel
10.1980 - 09.2000

No Degree - Computer Networking

South Texas College

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Graciela Miramontes