Graciela Olivos Castillo

• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Prepared detailed documents and reports in adherence administrative processes.
• Obtained scanned patient records and uploaded into cloud database.
• Optimized organizational systems for payment collections and recordkeeping

• Oversaw overall operation of therapist session scheduling, documentation, and patient care.
• Helped transition clinic from physical filing systems to cloud-based practice management software for all patient's progress notes and treatment plans
• Facilitated hiring of qualified admin and therapists by interviewing applicants and making recommendations for employment.
• Reviewed operational policies and recommended solutions and change to medical director

• Assisted manager in scheduling, accepted time off requests and found coverage for short shifts among FOH and BOH.
• Used Clover to verify restaurant receipts accurately and efficiently.
• Executed record filing system to improve document organization and management.