Graciela Perez
Hope,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist-float
Collom & Carney Clinic
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Receptionist/ Medical Assistant
Dermatology Associates LLC
05.2019 - 10.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Assisted physicians with patient care by taking patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
Receptionist Administrator
H&r Block
11.2018 - 04.2019
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Education
Technical Certificate of Cosmetology - Cosmetology
Cossatot Community College of The University of Arkansas
03-2020
High School Diploma -
Nashville High School
Nashville, AR05-2018
Skills
- File Management
- Project Coordination
- Office Management
- Administrative Support
- Data Entry
- Scheduling
- Time Management
- Greeting and Seating Clients
- Transcription and dictation
- Mail handling
- Multitasking and prioritization
- Tech-Savvy
- Multi-line telephone skills
- Verbal and written communication
- Billing and coding
- Fast Learner
- Bilingual
- Bilingual communication
- Bilingual in Spanish
- Active Listening
- Dependable and Responsible
- Information Interpretation
Timeline
Receptionist-float
Collom & Carney Clinic
06.2024 - Current
Receptionist/ Medical Assistant
Dermatology Associates LLC
05.2019 - 10.2023
Receptionist Administrator
H&r Block
11.2018 - 04.2019
Technical Certificate of Cosmetology - Cosmetology
Cossatot Community College of The University of Arkansas
High School Diploma -
Nashville High School
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