Graciela Ramirez
5100 S. 1050 W. #A195 Riverdale,UT
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Caring Mentor bringing 14 years of experience in related roles. Passionate about working with people with different backgrounds, culture and abilities.
Friendly and personable professional willing to take on any challenge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-qualified Spanish Interpreter with 15years of experience. Easily translates conversations and maintains original meaning. Personable and professional with focus on providing accurate translations for diverse projects.
Overview
15
15
years of professional experience
Work History
Level 2 Technician
Mill Creek Youth Center
01.2016 - Current
- Conducted pat downs and strip searches of youth and visitors to prevent contraband from entering facility.
- Maintained facility security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Received and processed youth into custody of institution by searching them and taking charge of personal property.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, youth, visitors and public to maintain security within facility.
- Observed youth behavior to prevent dangerous and inappropriate activities, supervising over 12 youth simultaneously.
- Arranged family visits and counseling appointments for youth.
- Assisted in intake and release of youth.
- Established positive working relationships and maintained boundaries with resident youth.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Provided variance reports to field staff to assist with task prioritization.
- Attentively monitored cameras.
Tutor/Mentor for Disabled Kids
Waterfall Canyon Academy
09.2015 - 06.2016
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Met with parents to discuss student progress and address concerns.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Responded to email and telephone requests to provide students with specific information.
- Taught students remotely using online video chat platform and other delivery channels.
- Mentored and coached students with focus on developing independence and self-confidence.
- Motivated students with accurate feedback and positive reinforcement.
Dispatch/Jailer
Dallam/ Hartley County Jail
09.2014 - 02.2015
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Assisted callers in emergency situations with appropriate information and support.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Examined incoming and outgoing mail to detect contraband.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Conducted security checks of inmates and living areas.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted conversations between foreign language-speaking clients and others.
Office Assistant/Interpreter
Montrose High School
08.2008 - 05.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Assisted foreign language-speaking clients with inquiries.
Education
State Of Utah Certified Interpreter
Brigham Young University
Salt Lake City2017
Public Safety
Amarillo Training And Personnel
Amarillo, TX11.2014
Colorado Mesa University/ CFES
Grand Junction, CO05.2011
High School Diploma -
Montrose High School
Montrose, CO05.2010
Skills
- Work Integrity
- Customer Communication and Empathy
- Telephone Etiquette
- Training Junior Team Members
- Information Sourcing
- Group Tutoring
- Digital Recording
- Law Enforcement Knowledge
- Consecutive Translation
- Real-Time Translation
- Resolve Translation Conflicts
- Data Recording
- Document Typing and Formatting
- Peer Relationships
- Data Integrity
- Community Involvement
- Effective Listening
- Student Rapport-Building
- Interpersonal Skills
- Youth Engagement
- Compassionate Care and Empathy
- Cultural Awareness
- Planning and Coordination
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Reference List
Juliana Acosta (801)866-2094
Dae Sagapolu (801)690-5460
Marti Parker (801)864-9707
Timeline
Level 2 Technician
Mill Creek Youth Center
01.2016 - Current
Tutor/Mentor for Disabled Kids
Waterfall Canyon Academy
09.2015 - 06.2016
Dispatch/Jailer
Dallam/ Hartley County Jail
09.2014 - 02.2015
Office Assistant/Interpreter
Montrose High School
08.2008 - 05.2010
State Of Utah Certified Interpreter
Brigham Young University
Public Safety
Amarillo Training And Personnel
Colorado Mesa University/ CFES
High School Diploma -
Montrose High School
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