Graciela Rodriguez

Display ICARE values. Perform registration procedures for patients, and provide detailed explanation of itemized statements, insurance coverage, and payment plans.

Maintain a positive working relation ship with departmental staff members and management, in order to research and identify potential infusion therapy patients for drug assistance and source of funding for medical care.

Offering front-facing enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most appropriate party.

Worked collaboratively with Nurses and Doctors to facilitate financial clearance of patients at the Stem Cell Transplant Center.

Utilized knowledge of insurance plans, verification and benefits to assist patients during their transplant clearance process.

Performed remarkable scheduling for interventional and diagnostic testing. Carried out administrative tasks, by communicating with patients and providers. Completed eligibility, insurance verification and pre-service collection for ancillary procedures.

Supervised scheduling and registration activities. Provided excellent bilingual customer service.