Graciela Rodriguez
Lubbock
Summary
Professional with solid experience in customer service, prepared to deliver exceptional support and solutions. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability. Skilled in problem-solving, communication, and customer relationship management, with keen ability to navigate complex inquiries and systems.
Overview
5
5
years of professional experience
Work History
Medicare Customer Service Representative
CX Results
08.2024 - 12.2025
- Assisted customers with Medicare inquiries, ensuring timely and accurate information delivery.
- Resolved complex issues by collaborating with internal departments to enhance customer satisfaction.
- Educated beneficiaries on coverage options, promoting informed decision-making regarding healthcare plans.
- Streamlined process for handling claims, reducing response times and improving service quality.
Personal Assistant
CBL Farms
08.2023 - 07.2024
- Prepared and curated my client's agenda, travel arrangements, expenses and appointments.
- Serving as first point of contact for services to my client's house and staff.
- Assisted in organizing events and meetings, streamlining logistical arrangements.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Resigned due to Employer moving to Ft. Lauderdale Florida. I was asked to relocate and move in as well, however i was unable to move and uproot my family for this opportunity.
Pharmacy Service Representative
Continuum Global Solutions
02.2023 - 07.2023
- Seasonal 6 month position in which I took calls from patients nationwide, and scheduled delivery for their medications.
- Spoke with insurance companies to ensure the best price for our patiens with critical illnesses.
- Educated patients on their conditions and prescribed medications
Executive Assistant
Certified Staffing
05.2021 - 01.2023
- Began this position as a staffing manager, interviewing and hiring candidates to work in the apartment industry.
- Was promoted to the corporate office working remotely as an executive assistant within 3 months.
- Assisted in day to day duties including creating, sending and collecting (payment for) invoices.
- Collecting timesheets and submitting payroll for over 200 employees. Resolving in any payroll issues.
- Met all responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts, collecting and depositing payments, and billing and maintaining constant communication with clients.
Education
High School - Health Science
Estacado High School
Lubbock, TX05.2012
Cosmetology License - Cosmetology
South Plains College
Plainview, TX05-2020
Skills
- Communication skills
- Time management
- Attention to Detail
- Bilingual
- Organizational Skills
- Impeccable multi-tasking skills
- Computer Literacy
- Call center experience
- Data entry proficiency
- Medical terminology
- Problem-solving
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medicare Customer Service Representative
CX Results
08.2024 - 12.2025
Personal Assistant
CBL Farms
08.2023 - 07.2024
Pharmacy Service Representative
Continuum Global Solutions
02.2023 - 07.2023
Executive Assistant
Certified Staffing
05.2021 - 01.2023
High School - Health Science
Estacado High School
Cosmetology License - Cosmetology
South Plains College