Graciela Segura Carabeo
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Property Manager
Public Storage
01.2011 - Current
- Responsible for the sales, marketing, occupancy, and delinquency management of the facility
- Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management
- Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
- Maintains all required tenant documentation in a neat and orderly manner as directed by management
- Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices
- General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management
- Assist in preparing units for auction, vacate as prescribed by law, and approved by management.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Administered operations to handle needs of more than 670 tenants across 9 property units.
- Maintained sufficient number of units market-ready for lease.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Kept properties in compliance with local, state, and federal regulations.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Biologics Distribution Team Lead
One Blood Inc
01.2008 - 01.2011
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Frequently inspected production area to verify proper equipment operation.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
Customer Support Specialist
NewsLink at Miami International Airport
01.2008 - 01.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
GED -
Fernando Aguado Y Rico
Ciudad de la Habana, CubaAssociate of Arts - Business Administration
Florida National University
Miami, FL04.2025
Skills
- Proficient in Microsoft Word
- Excellent organizational skills
- Ability to work under stressful situations
- Fluent Spanish
- Business Development
- Data Entry
- Mentoring Experience
Languages
Spanish
Full Professional
Timeline
Property Manager
Public Storage
01.2011 - Current
Biologics Distribution Team Lead
One Blood Inc
01.2008 - 01.2011
Customer Support Specialist
NewsLink at Miami International Airport
01.2008 - 01.2008
GED -
Fernando Aguado Y Rico
Associate of Arts - Business Administration
Florida National University
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