Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Facilities Coordinator
JLL
03.2021 - Current
Served as point of contact for internal and external customers seeking support and information.
Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
Ensured facility safety by conducting regular inspections and addressing any issues promptly.
Implemented creative solutions for complex scheduling conflicts, maintaining client satisfaction and smooth operations of all conference room reservations and work orders
Contributed to project success by providing administrative support to various teams as needed.
Office Services Assistant
CBRE
01.2009 - 03.2021
Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
Assisted with meeting planning and setup, contributing to smooth and productive sessions for all attendees.
Managed daily data entry and kept clerical information accurate and up-to-date.
Interacted with customers by phone, email, or in-person to provide information.
Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
BP
01.1994 - 03.2009
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Aurora East High
Aurora, IL
05.1991
Skills
Work Order Management
Building operations
Attention to Detail
Database oversight
Administrative Support
Guest Relations
Accomplishments
Petrofiles (scan and index documents)
Helped organized Safety Celebration Events
Scheduled and maintained NAPDAC council meeting
Helped close down a BP Facility and assisted relocation of employee moves to Chicago