Graciela Soto
Aurora,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Facilities Coordinator
JLL
03.2021 - Current
- Served as point of contact for internal and external customers seeking support and information.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Ensured facility safety by conducting regular inspections and addressing any issues promptly.
- Implemented creative solutions for complex scheduling conflicts, maintaining client satisfaction and smooth operations of all conference room reservations and work orders
- Contributed to project success by providing administrative support to various teams as needed.
Office Services Assistant
CBRE
01.2009 - 03.2021
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Assisted with meeting planning and setup, contributing to smooth and productive sessions for all attendees.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
BP
01.1994 - 03.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Aurora East High
Aurora, IL05.1991
Skills
- Work Order Management
- Building operations
- Attention to Detail
- Database oversight
- Administrative Support
- Guest Relations
Accomplishments
- Petrofiles (scan and index documents)
- Helped organized Safety Celebration Events
- Scheduled and maintained NAPDAC council meeting
- Helped close down a BP Facility and assisted relocation of employee moves to Chicago
Languages
Spanish
Native or Bilingual
Timeline
Facilities Coordinator
JLL
03.2021 - Current
Office Services Assistant
CBRE
01.2009 - 03.2021
Customer Service Representative
BP
01.1994 - 03.2009
High School Diploma -
Aurora East High
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