Graciela Sparks

Supervised daily operations, ensuring adherence to company policies and procedures.Streamlined administrative processes, enhancing overall efficiency within the department.

-Plan daily service routes for field engineers.
-Schedule recurring client services on a monthly, bi-monthly, and/or quarterly basis.
-Generate and upload monthly service orders to the corporate system.
-Review the client portfolio on a weekly basis.
-Assign daily work routes to field engineers and laboratory engineers.
-Enter work orders into the system daily for final closure.
-Create Help Desk tickets and track their progress through to resolution.
-Handle invoicing for sales and services; generate Digital Tax Receipts (CFDI).
-Utilize Aspel SAE software (Enterprise Administrative System) to manage and automate business operations, including sales, purchasing, inventory, accounting, and accounts receivable.
-Provide customer support via email and telephone.
-Prepare reports and coordinate weekly nationwide meetings with business associates.
-Procure materials and spare parts; place orders with suppliers.
-Manage inventory (inbound and outbound logistics).
-Record purchases and expenses in the company system.
-Purchase general office supplies and consumables.
-Prepare and ship packages—containing materials, supplies, and consumables—from the main office to engineers working in remote locations.
-Allocate and review travel expense allowances (per diems) for local and out-of-town business trips.
-Conduct interviews with prospective candidates; perform background checks and review required company documentation; facilitate the signing of employment contracts and manage the entire onboarding process.
-Create user accounts and credentials within the corporate system for new employees; request official company ID badges.
-Assist with payroll processing for all employees.
-Manage petty cash and process payments for local invoices. - Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Proficiency in using office equipment: switchboards, printers, scanners, and projectors.
- Management of operational logistics for new projects in the Northeast region.

Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.

Streamlined documentation procedures, enhancing efficiency in processing purchase orders and supplier invoices.

Assisted in implementing operational improvements that reduced turnaround time for customer inquiries.

-Generation of purchase orders, credit notes, and sales orders.
-Generation of sales invoices for each order placed, using Aspel -SAE software.
-Review and verification of customer payments.
-Reporting of overdue balances.
-Processing of invoice payments.
-Logistics operations for customers involving nationwide consignments.
-Monitoring and verification of consignments with key clients, such as:
Arca Continental – Coca-Cola
Grupo FEMSA
CEMEX Cementos Mexicanos
Cervecería Cuauhtémoc Moctezuma
-Creation, management, and data cleansing of databases.
-Warehouse management.
-Inventory control.
-Purchasing and placing orders with suppliers.
-Preparation and nationwide shipment of orders.
-Procurement of consumables and supplies.
-New Client Management: Logistics coordination and estimation of consignment product requirements for each fleet of cars and trucks, by region.