Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Graciela Yepez

Santa Cruz,CA

Summary

Adept at managing multiple tasks, I excelled in customer service and time management as a Secretary at Swenson Technology, Santa Cruz CA. Skillfully handled sensitive information, ensuring confidentiality and compliance. Demonstrated exceptional telephone etiquette, enhancing client communication and satisfaction. Achieved a significant improvement in document organization and accessibility.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Secretary

Swenson Technology, Santa Cruz CA
08.2015 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Created and updated records and files to maintain document compliance.

Education

Bachelor of Arts - General Literature

University of California, Santa Cruz
Santa Cruz, CA
06.2025

Bachelor of Arts - General Literature

Cabrillo College
Aptos, CA
05.2019

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Issue handling
  • Telephone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Secretary

Swenson Technology, Santa Cruz CA
08.2015 - Current

Front Desk Receptionist

Bachelor of Arts - General Literature

University of California, Santa Cruz

Bachelor of Arts - General Literature

Cabrillo College

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Graciela Yepez