Graciela Stephanie Perez
Henderson
Summary
Goal-oriented manager with distinguished experience in the healthcare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Liaison
Uplift Hospice
07.2024 - 11.2024
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Coordinated volunteer recruitment efforts to support various programs within the organization.
- Strengthened community partnerships by organizing and attending collaborative events.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
Patient Service Representative
Nathan Aldeson Hospice
03.2023 - 03.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Providing excellent customer service by promptly answering patient inquiries.
Director of Business Development
St. Joseph Transitional Rehabilitation Center
07.2021 - 02.2023
- Negotiated, prepared, and signed contracts with clients.
- Compiled product and customer data to generate informed profit projections.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Community Relations Liaison
Serenity Hospice Services
11.2020 - 03.2021
- Conducted media relations and responded to media requests for information.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Marketed offerings and services to community.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Stayed within budget for marketing expenses.
Marketing Director II/Director of Admissions
Jurupa Hills Post Acute
01.2016 - 02.2019
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Continually maintained and improved company's reputation and positive image in markets served.
- Optimized email campaigns to increase open and click-through rates.
- Planned and executed events and marketing programs to increase qualified leads.
- Created and managed marketing budget, ensuring maximized ROI.
- Built strong relationships with industry professionals and influencers.
Admissions Coordinator
Nathan Adelson Hospice
01.2014 - 01.2016
- Handled inquiries from prospective clients to provide detailed information regarding admissions process.
- Assisted in development and implementation of faculty development plans.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Reviewed clinical referral and insurance to verify eligibility and compliance with admissions criteria.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Developed and implemented strategies to increase number of applicants.
Admissions Coordinator
Alta Vista Healthcare & Wellness Center
08.2004 - 07.2014
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Processed medical insurance claims and payments.
- Coordinated interviews with prospective clients to assess clinical qualifications and other criteria.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Contacted prospective referral source via email and phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Social Services Director
Devonshire Care Centre
11.2011 - 03.2012
- Utilized grant writing skills to secure additional program funding.
- Managed volunteer programs focused on providing community services to underserved populations.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Sign off patients for psychological evaluations in collaboration with a psychiatrist to determine psychosocial capabilities.
Education
Certification - Social Services
Alhambra Adult Education
Alhambra, CA08.2012
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06.2002
Skills
- Sales Training
- Strategic Consulting
- Contract Negotiation Expertise
- Vendor Management
- Account and Territory Management
- Strategic Selling
- Client Consultations
- Revenue and Profit Maximization
- Pipeline Development
- Customer Service
- Financial Operation
- Budget Forecasting
- Lead Generation
- Performance Goals
- Marketing Strategies
- Client Meetings
- Effective Customer Communication
- Networking
- Negotiation
- Team Collaboration
- Sales Quota Achievement
- Software Name CRM System Expert
Certification
- Certified Social Services Consultant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Liaison
Uplift Hospice
07.2024 - 11.2024
Patient Service Representative
Nathan Aldeson Hospice
03.2023 - 03.2024
Director of Business Development
St. Joseph Transitional Rehabilitation Center
07.2021 - 02.2023
Community Relations Liaison
Serenity Hospice Services
11.2020 - 03.2021
Marketing Director II/Director of Admissions
Jurupa Hills Post Acute
01.2016 - 02.2019
Admissions Coordinator
Nathan Adelson Hospice
01.2014 - 01.2016
Social Services Director
Devonshire Care Centre
11.2011 - 03.2012
Admissions Coordinator
Alta Vista Healthcare & Wellness Center
08.2004 - 07.2014
Certification - Social Services
Alhambra Adult Education
High School Diploma -
Rancho Verde High School
Similar Profiles
MICHELLE BERLIN-LEONEMICHELLE BERLIN-LEONE
Community Liaison at Uplift HospiceCommunity Liaison at Uplift Hospice
Tamara PhillipsTamara Phillips
MS Dean/MYP Coordinator at Uplift Education-Uplift Summit InternationalMS Dean/MYP Coordinator at Uplift Education-Uplift Summit International
Lorena GonzalezLorena Gonzalez
504 NETWORK COORDINATOR at UPLIFT EDUCATION504 NETWORK COORDINATOR at UPLIFT EDUCATION